Service Manager

Description

With Growth Comes Opportunity — We Need Great People!

Rueter’s is experiencing the fastest growth in our 70+ year history, and we’re looking for a motivated, driven, and experienced Equipment Service Manager to lead and grow our service department in the Ankeny/Elkhart area. This is a prime opportunity for someone who wants to achieve personal, professional, and financial advancement with a thriving company.
As a certified dealer of premier agricultural and construction equipment, Rueter’s is committed to total customer satisfaction — before, during, and after the sale. With 7 locations across Iowa and Nebraska, we are rapidly expanding and investing in our team.

Job Summary

The Service Manager is responsible for overseeing all aspects of the service department, including personnel management, repair processes, inventory control, customer satisfaction, training, and performance goals. This individual will play a critical leadership role in growing and maintaining a high-performing team that supports both the company’s success and the Ankeny/Elkhart community.

Key Responsibilities

• Develop and implement service department processes to ensure excellent customer service
• Set and manage annual goals for shop efficiency and productivity
• Review all repair orders for accuracy and completeness
• Approve release of serviced equipment to customers
• Foster strong customer relationships and protect the Rueter's brand
• Collaborate with marketing to develop service promotions
• Coordinate with other departments on clinics, field days, and promotional events
• Monitor and adjust technician time reports
• Ensure technician certifications meet or exceed manufacturer standards
• Conduct annual inventory of shop tools and ensure proper maintenance
• Manage costs of consumables and maintain safety compliance at all times  

Supervisory Responsibility

This position directly supervises all service technicians at the Ankeny/Elkhart store.

Work Environment

Work is performed in both office and shop/field environments, including exposure to weather. Use of standard office and shop equipment is required.

Qualifications & Competencies

• Proven leadership and staff development skills
• Strong technical knowledge of agricultural and construction equipment
• Expertise in mechanical, electrical, and hydraulic systems
• Commitment to safety and service excellence
• Team-oriented with a positive, proactive attitude
• Valid Driver’s License required  

Why Join Rueter’s?

• Stable and growing company with over 70 years of industry leadership
• Opportunities for advancement and growth
• Supportive team culture and dynamic work environment
• Competitive pay and benefits  

EEO Statement

Rueter’s is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, race, national origin, religion, sex, gender identity, sexual orientation, disability, genetic information, military status, or any other protected classification.