Dual Rate Table Games Supervisor

JOB SUMMARY:

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force, placing special emphasis on security of Caesars assets. This position is also responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department

 

KEY JOB FUNCTIONS:

·        Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.

·        Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity.

·        Responsible for actively building and retaining customer relations.

·        Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.

·        Assures that all coin and check racks are filled at all times.

·        Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager or Director, Table Games.

·        Assures guest development by 1)interacting with guests, 2) modeling interactive skills with guests and fellow team members and 3) making comp decisions.

·        Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.

·        Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary.

 

EDUCATION and/or EXPERIENCE:  

·        High School Diploma or equivalent; College Degree preferred

·        Two or more years dealing experience preferred, with excellent guest service background

 

QUALIFICATIONS:

·        Literate and fluent in English

·        Good communication skills, both verbal and written

·        Good interpersonal skills, with emphasis in relationship building

·        Good problem solving skills

·        Good customer service skills, both internal and external

·         Ability to communicate clearly and tactfully

·        Ability to add accurately and figure payoffs

·        Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

·        Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.  

·        Adheres to all regulatory, company and department policies and procedures

 

PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:

·        Must be able to stand or walk for long periods of time (4 hours).

·        Visual and auditory range must include immediate environment.

·        Mobility to move about the property

·        Must have the manual dexterity to operate a computer and other necessary office equipment.  

��        Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.

 

Positions that have contact with the public require the ability to work in a noisy 
environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and