Public Engagement Manager OR Senior Public Engagement Manager

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

The selected candidate can sit anywhere within the Triad area including Greensboro, Winston-Salem and Burlington.

Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.

Job Summary

The Infrastructure (public) Engagement team consists of communications professionals with a deep understanding of how to advance key infrastructure projects through proactive community outreach and public engagement. This position creates and implements project-specific engagement plans to ensure proactive external engagement and communications throughout a project’s lifecycle.

The Sr. Public Engagement Manager requires in-depth knowledge and experience in external engagement, demonstrated ability to build strong internal relationships across a highly matrixed organization, proven skill to develop and execute complex communications internally and externally, and who can document and report on progress. A successful candidate must be able to work independently with minimal oversight and direction.

Responsibilities

• Create and implement custom project-specific external engagement plans that align to business unit milestones. Primary business units include distribution, transmission, regulated renewables, energy storage, and new electric generation.

• Coordinate and implement strategic proactive outreach efforts for projects and other activities impacting customers and the public.

• Conduct outreach activities including preparing and coordinating external written communications, response, dispatch, and tracking of external project inquiries, and monitoring and tracking project information.

• Align (matrixed) to project management and respective business units to ensure close coordination and understanding of key project milestones.

• Maintain strong and collaborative working relationship with Duke Energy’s Government and Community Relations managers to understand the local communities and jointly develops strategies to engage in local communities.

• Approve letters, collateral, and presentations, as needed, in coordination with corporate communications. Help coordinate the printing/mailing and emailing of external communications.

• Initiate, follow up, and conduct phone calls and personal visits directly with customers as appropriate based on the issue. 

• Monitor property owner inquiries on assigned projects and manage response and documentation. Maintaining a master site list and other project documentation and reporting.

• Lead the preparation and implementation of public information meetings and participate in public hearings as required.

Basic/Required Qualifications

Note: This posting is for one open position. Dependent on relative experience, the level to which a candidate is aligned is outlined below. 

Public Engagement Manager

• Bachelors degree AND two (2) years minimum required related experience

• In lieu of Bachelors degree and two years related experience listed above, High School/GED AND five (5) years minimum required related experience

Senior Public Engagement Manager

• Bachelors degree AND five (5) years minimum required related experience

• In lieu of Bachelors degree and five years related experience listed above, High School/GED AND seven (7) years minimum required related experience

Specific Requirements

• Valid driver's license

Desired Qualifications

• Excellent communication, presentation and facilitation skills at all levels, both internal and external

• Demonstrated ability to maintain composure and clarity of thought and purpose when confronted with highly stressful or escalated situations

• Clear understanding of customer and stakeholder considerations

• Comfortable working in highly matrixed environment

• Demonstrated experience in project and initiative management

• Exceptional skills in working with teams, including cross-functional teams, change management skills, and a customer-service mindset

• Three years or more of demonstrated management and /or experience in a lead/leadership role