Personal Banker II - Sugar Grove, IL

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

 

The Personal Banker is responsible for developing customer relationships, being a subject matter expert in financial products, and offering the appropriate product at the appropriate time to help build financial well being for our customers. These products include not only products within the branch, but also other parts of the bank to include Business Banking, Mortgage, Investments, etc. This role may participate in business development opportunities and is responsible for providing operational support as needed and perform teller duties.

About This Role:

 

ROLE DESCRIPTION

At FNBO, we always put the customer first — which drives everything we do. In your role, you will be encouraged and empowered to gain an understanding of your customer’s unique needs so you can provide the best recommendations to support their financial well-being. This means doing everything from helping someone make simple transactions to making sure they’re saving enough for retirement and everything in between. Within FNBO branches, our branch managers work on the floor with the team and offer in-depth training to help you navigate the best ways to proactively engage with your customers.

We’re looking for someone who takes pride in helping people — no matter how big or small the task.

THE GREAT BIG SMALL BANK

FNBO has been privately held for 168 years, and we believe in doing what’s right for our customers and the communities we serve. We strive to always have a supportive, team-based atmosphere where we celebrate our wins and genuinely enjoy what we do. We are committed to always acting with respect, integrity, and inclusivity.

PRIMARY RESPONSIBILITIES

• New Accounts: Proficient in opening and servicing checking accounts, savings, MMDA, debit & credit card instant issue, overdraft, and lines of credit
• Professionalism and Attendance:  Exhibit professional behavior and promote positive working relationships Maintain regular and predictable attendance in alignment with attendance guidelines.
• Advice & Guidance: Help to achieve bank growth goals by proactively reaching out to customers to identify additional products and services that fit their needs in a manner consistent with the First National Operating Philosophy. 
• Digitally Engaged Teacher: proficient in using FNBO tools during sales conversations to ensure customer enrolls for online banking, downloads mobile app, set up one transfer to savings, and utilize nick names and alerts.
• Proficient in referrals: work collaboratively with peers to provide referral opportunities including mortgage, FNP as key referrals, plus other referral types.
• Teller Transactions:  bankers are expected to regularly work in in the teller line as scheduled, listening for customer opportunities and uncovering customer needs while building relationships with customers they may not have interacted with as regularly; bankers are expected to help with teller audits and operational items as requested.
• Sales & Service:  Actions to include utilizing trigger calls and call lists to expand customer relationships, building internal relationships with business partners to encourage 2-way referrals, attending external business development events as assigned by branch leadership, completing timely and effective calling campaigns as assigned, utilizing the onboarding process to identify additional needs, and asking for referrals from friends and family.  Ensuring that products are offered and explained in a clear and straightforward manner, consistent with the actual terms of the product or service.
• Compliance:  Adhere to policies and procedures, specifically recognizing high risk situations and consulting with branch leadership before proceeding.  Deliver digital signature cards at least 80% of the time. Ensure any hard-signed signature cards are scanned into First Work within 24 hours of opening/uploading new accounts.  Monitor Deposit/Customer workflows, FIRE database and any other assigned error reports daily.  Address issues within 48 hours of notification and resolve outstanding issues within 30 days.      
• Customer Experience:  Support and demonstrate the FNB Operating Philosophy in every customer interaction.  Minimize errors to reduce impact to customer and internal support staff.  Utilize Sales Force to build and maintain customer profiles, making it possible for future customer touchpoints to be Easy, Helpful and Personal.
• Advanced lending: To