Customer Quality Engineer

Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.

Job Summary

Effectively communicating and coordinating information originating from and addressed to OEM customers (Original Equipment Manufacturers), in order to meet their expectations and feed customer information back to the internal organization.

Characterization of activities

• Is responsible for front-line communication with OEM customers for quality related issues.
• Helps improve customer satisfaction through meeting customer expectations in this area.
• Reports scorecard performance from the portals of OEM customers.
• Ensures the release process at OEMs (PPAP) according to the agreed OEM-specific Retention and Submissions tables.
• Notifies customers of process and product changes for PPAP-approved products.
• Liaises with OEM customers, handles complaints and visits customers for quality issues or required consultation. Records and follows up on all customer responses.
• Initiates, based on OEM complaints, 8D activities and monitors the progress.
• Contributes through analysis to the feedback of the obtained product and process information to the organization, initiates proposals for this (e.g. by creating an ECR) and/or gives input to 6 Sigma improvement teams.

Education, Experience And Knowledge

• Bachelor’s degree in engineering
• Green belt certification and demonstrated experience completing 8Ds, Fishbone, 5 Whys and other problem-solving tools
• Demonstrated experience in the Automotive Core Tools (APQP, PPAP, FMEA, SPC, and MSA)completion of Measurement System Analysis (MSAs)
• Understanding of the IATF 16949:2016, preferably as an internal auditor.
• Self-motivated and team-work spirit
• Confident and willing to deal with problems and new tasks
• Excellent communication skills, both written and spoken in the English language.