Senior Change Manager

Application Deadline:

10/16/2025

Address:

320 S Canal Street

Job Family Group:

Strategy & Change

Change Management is responsible for providing leadership & direction through a structured process to guide, communicate, document, and implement strategies to effectively manage change across Treasury & Payment Services & Lending products and service portfolios for Business, Commercial, Corporate Finance and Capital Markets clients in the United States and Canada.

The Senior Change Manager is responsible for supporting the development and implementation of strategic change initiatives aligned to the Treasury and Payments Services & Lending strategies.  The main focus of the role is to provide change leadership support and collaboration with client facing internal workforce teams in order to conduct impact analysis, assess change readiness, and ensure successful implementation & adoption of change to deliver a differentiated and effective client service experience.

The Senior Change Manager will work with TPS & Lending stakeholders to support the rollout of change by ensuring that training materials, communications, and resource support materials meet the business’s needs and that rollouts are integrated and properly sequenced in order to ensure a seamless customer experience.  This role will also assist with the tracking of post-implementation impact of initiatives to ensure they achieve the desired strategic objectives.

• Change Impact Assessment
  • Act as change agent liaison aligned with the client facing internal workforce teams to facilitate and evaluate impact of  initiatives, define optimal change deliverable tactics and facilitate the acceptance of initiatives through effective change management practices
  • Provide thought leadership through assessment of future initiative roadmaps to identify earlier awareness of impacts and opportunities to ensure successful implementation of change
  • Help identify resourcing impacts and anticipated points of resistance, and create plan to mitigate challenges
  • Collaborate and partner with internal client facing teams to effectively convey the scope of the change and thoroughly understand and assess the impact the change will have on the people, processes, and technology as well as identify any associated risks of the change
• Collaborate with initiative owners & partner teams to develop & implement change strategy
  • Partner with Communications and Sales Enablement teams to provide input into change deliverable tasks and to assist with execution of required deliverables
  • Partner with Learning teams to define the optimal training approach for the teams and to provide facilitation support where needed
  • Partner with leadership team to understand their specific change efforts and provide input into ongoing initiative reporting to ensure transparency and effective planning against other initiatives
  • Support the development of change materials, including FAQs, job aids, process flows, and procedures to successfully meet the team’s training needs both during the rollout of new initiatives as well as post-implementation and that updated versions are available in a centralized library easily accessible to the team
  • Ensure that business as usual is maintained during the transition and the changes are effectively integrated into the business
  • Represent client facing internal workforce teams on project team status and change meetings as well as part of monthly initiative review meetings
  • Represent the interests of the client facing internal workforce teams when working with technical resources on major improvements
  • Prioritize processes for review based on the expected impact to the team
• Continuous improvement & efficiency opportunities
  • Identify gaps in processes, infrastructure, and controls and recommend changes to close gaps or harmonize processes    
  • Support the identification of continuous improvement and training opportunities related to current processes and supporting the rollout of change of new products and/or services
  • Identify continuous improvement opportunities to the overall change management practice & processes to reflect lessons learned that provides for an improved change process for our client facing internal workforce teams
  • Develop effective relationships with Product, Sales, and other partners to support effective execution of strategic initiatives

Qualifications:

• Typically 7+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.