Clinical Business Operations Specialist

Requisition No: 870808 

Agency: Department of Health

Working Title: Clinical Business Operations Specialist

 Pay Plan: Career Service

Position Number: 64082631 

Salary:  $45,060.11 

Posting Closing Date: 03/05/2026 

Total Compensation Estimator Tool

This is a Career Service Clinical Business Operations Specialist position working in the Lee County Health Department.

 

Your Specific Responsibilities:

The Government Operations Consultant II (GOC II) is responsible for providing operational support to the Community Health programs for the Department of Health in Lee County. The GOC II reports to the Operations & Mgmt. Consultant Mgr.-SES. These functions require the incumbent to be highly motivated and possess the ability to use independent judgment.  Responsible for monitoring of services and processes related to billing, clinic flow, clinic scheduling, customer service and program/grant compliance. Adheres to Information Security policies and procedures and key custodian to assigned areas.

 

The Government Operations Consultant II:

Incumbent’s tasks include but are not limited to: 

Ensures client satisfaction by resolving service issues and developing process improvements to prevent recurrences. Ensures compliance with Title X requirements.

Assists with the development of local clinical procedures and protocols, as required, consistent with laws, regulations, policies, and program guidelines.

Develops training manuals for staff.

Acts as a liaison between HIM and clinical staff.

Meets with clinic partners (Quest, LabCorp, Currant, etc.) to discuss any issues and updates affecting clinical operations.

Manages insulin and epilepsy programs.

Routes and prioritizes correspondence as received through the reception office.  Performs research for programs, grants, services etc. as requested. Works alongside staff to fill gaps to insure accurate and timely scheduling of appointments, client registration, eligibility determination, and client processing through clinic. 

 

Clinic Support

Consults with clinicians and other patient care personnel regarding optimal clinical operations and the client experience.   

Monitors and directs clinic flow. 

Collaborates with clinic managers in monitoring and analyzing clinic operations and clerical processes, and developing and implementing operational plans, policies, and procedures to improve the performance and efficiency of those operations and processes. 

Monitors clinic stock and inventory (medication/vaccine room and clinic supplies).

Assists with daily clinic staff schedules and communicates issues to Assistant Community Health Nursing Director.

Analyzes and resolves problems, creates internal controls for quality assurance and recommends actions for improvement in operations and clinic productivity. Proposes solutions to documentation, scheduling, and coding issues in clinic.

Ensures adequate supply of forms and office supplies are maintained for clinic operations.  Researches and makes recommendations as requested for purchases to support the operations of the clinic.

 

Program Reporting 

Assists with program reporting and guidelines.

Stays abreast of programmatic requirements and monitors compliance for the following programs: Presumptive Eligibility for Pregnant Women, Medicaid and Financial Eligibility Determination for clinic services. Stays abreast of Accounts Receivable policies, Medicaid/Medicare/Third Party insurance verification processes/requirements, and HMS functions relating to clinic registration and service entry. Monitors collections of client fees by clerical staff.

Prepares documentation and reports from analyzed data to communicate outcome of quality improvement activities, to include the
Q-Flow system, FL SHOTS, Merlin, and HMS in collaboration with the Operations and Management Consultant- II and OMC Manager. 

 

Creates Ad-hoc reports from HMS data.

 

Miscellaneous

Updates EAR and HMS Personal Health Coding Pamphlets and shares Medical & Billing coding updates.