Training Services Account Specialist 3

The Training Services Account Specialist 3 exercises good judgment and is responsible for working independently with minimal instruction whilst making sound decisions to resolve moderately complex training sales and customer issues. This role proactively manages customer relationships, identifies and develops new training opportunities within existing accounts, and contributes to the development of training plans. The Training Services Account Specialist 3 plays a key role in driving training sales growth and ensuring customer satisfaction.

What you will do:

• Grow existing business relationships and acquire new business within your assigned territory/segment/vertical by selling training and certification offerings.

• Exceed financial goals, including sales bookings and revenue

• Work directly with customers (in person or virtually), to craft and execute on their training and certification plans. 

• Engage with partners to drive force multiplication of  Red Hat enablement within their companies as well as with their customers 

• Negotiate terms/pricing/contracts and advance them through to closure

• Manage consumption and renewals of Red Hat Learning Subscription (RHLS)

• Manage forecasts, provide quotes, scope proposals, close deals, and track data through Salesforce.com (SFDC) and our learning management system (LMS)

• Work extensively with cross functional sales teams (in person and virtual) and partners to grow business in your specific territory/segment/vertical

• Act as a subject matter expert on training and certification both internally and externally in your assigned territory/segment/vertical

• Promote and sell training solutions and services to the XXXX customers using all available promos, specials, and bundles to achieve the highest possible revenue and bookings

• Identify, define, develop, and implement corporate training plans for accounts within the region

• Identify and generate new training business opportunities and upsell to existing customers

• Support existing and new IT transformation projects within the local accounts

• Support and Coach the local Sales, pre-sales, channel Teams and partners in relation to the training offering and processes

• Identify subscription opportunities that don't include training and attempt to add training offerings  to them 

• Develop and refine the training selling best practices

• Actively work on RFIs/RFPs to include Training and Certifications related offerings

• Work with the local services team to align the GLS offering with the services solutions

What you will bring:

• 5+ years of experience in sales / business management with a proven record of achievement.

• Strong communication skills both internally and externally (primarily over the phone,  video conferencing and in person)

• Ability to work with various sales teams (internal and external) championing Red Hat training and certification.

• Experience with SFDC or equivalent CRM system.  

• Strong Experience with Office Suites (MS Office, Google G-Suite, LibreOffice or alternatives)

• Understanding of learning management systems (LMS)

• Understanding of the complete sales cycle management from prospecting to closing

• Strong customer interaction skills.  

• Resilience in dealing with transactional administrative work associated with the sale  through current training sales systems.

• Ability to travel up to 25%.

The salary range for this position is $114,390.00 - $177,360.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

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