Wellbeing Delivery Lead, Trust & Safety

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.



Our Wellbeing Team is a multidisciplinary group of experts responsible for the development, implementation and measurement of global wellbeing strategy and programs for all Trust & Safety teams at Tiktok. Our programs are designed to support and promote positive wellbeing and psychological health, as well as promote a healthy working environment and culture at TikTok.



This is a first-of-its-kind role focused on wellbeing delivery strategy, oversight & delivery of specialist wellbeing programs. In this role, you will be responsible for the governance, delivery & evaluation of wellbeing programs. We are looking for someone with a genuine enthusiasm for helping individuals grow and develop through the facilitation of wellbeing programs.



This is a new opportunity to work with a wide variety of teams both internally and outside the company to provide scalable wellbeing & psychological health solutions, which will have a direct impact on the company's growth and the wellbeing of its people. This role's primary focus is on the delivery and quality assurance of wellbeing programs, along with the opportunity to act as a consultant to the business. Candidates should be an established thought leader and subject matter expert in organisational learning, employee wellbeing & global training evaluation.



It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.



What will I be doing?

- Reporting to the Head of Wellbeing Solutions, Education and Research, this role is responsible for the oversight and delivery of our suite of specialist wellbeing programs;

- Develop and own the wellbeing delivery strategy along with ownership of the global calendar for the delivery of wellbeing programs;

- Delivery of wellbeing programs, workshops, and training sessions to employees, teams and leaders, ensuring high-quality content delivery and engagement;

- Development and ownership of the wellbeing facilitation quality assurance global framework

- Support the design and develop evidence-based psychological health and wellbeing interventions driven by existing evidence base and internal research findings;

- Lead on program delivery evaluation across the suite of wellbeing interventions within Trust and Safety;

- Delivery of ad-hoc wellbeing sessions to the business (as required)