Supervisor, Inspections (Manheim Oceanside)

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Supervisor, Inspections

Management Level

Supervisor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $63,800.00 - $95,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Job Description

This position manages the overall operation and administration of all vehicle check-in and inspection (ECR) functions (Dealer, Commercial & Specialty). Key responsibilities include scheduling appropriate staffing to match the flow of incoming vehicles, facilitating training activities to assure timely delivery of accurate, high quality vehicle data, condition information & digital imaging.

Responsibilities

• Direct activities of vehicle entry check-in function to ensure vehicles are recorded in AS400 properly and in a timely manner.
• Manage and direct the documentation of vehicle condition writing and condition report and/or computer data entry
• Maintain and develop vehicle entry check-in function staff and inspection function staff by recruiting, selecting, orienting, and training employees and by providing educational opportunities.
• Plan and coordinate all skill-based training of inspector and check-in workforce including the Inspector Certification Program (ICP) in coordination with the national trainer.
• Ensure employees are given opportunity to advance their ICP levels as per the ICP Guidelines.
• Actively engages all departments within the operating location and Ml field management to effectively ensure compliance of SLA Requirements and completion of high-quality condition reports efficiently as possible.
• Work with vehicle entry check-in & inspections employees to provide quality service and product to customers in efforts to meet Manheim key performance targets.
• Requisition equipment, materials and supplies for the Vehicle Entry Dept. and oversee maintenance and protection of department equipment.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Train for and obtain Inspector Manager Certification Program ('MCP) certification.
• Ensures employee compliance with auction and government work rules.
• Provide motivation while coaching and counseling employees.
• Counsel and discipline employees as necessary.
• Analyze, compile, and conduct regularly scheduled performance reviews for onsite employees with input and assistance from the Operational Excellence support managers
• Complete physical audits as prescribed by Manheim Inspections QA Program. Review arbitration results to identify training and or counseling needs.
• Review vehicle condition reports and vehicles with customer / client representatives to provide for specific needs. Forward client specific requests that vary from lnSight ECR standards to Manheim Operational Excellence for review.
• Perform Quality Audits to Manheim QA program standards. Adhere to Manheim and NAAA standards and policies
• Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support. Perform other duties as assigned by management.

Qualifications

Minimum

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of exper