Clinical Reference Site Manager

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The Clinical Reference Site Manager is responsible for identifying, onboarding, and managing a strategic network of National Reference Sites that demonstrate Siemens Healthineers’ advanced angiography technology, clinical excellence, and customer satisfaction. This position plays a vital role in enabling sales, strengthening peer-to-peer engagement, and showcasing clinical differentiation through real-world demonstrations.
In addition to managing National Reference Sites, the CRSM will play a key role in facilitating visits to the Charlotte-based Customer Experience Center and supporting animal lab education sessions. This role requires advanced system/ technical knowledge and in-depth expertise in 2D/3D advanced angiography features.

Location: Remote / Charlotte, NC
Required Travel: Up to 80%, 50% in Charlotte, NC Customer Experience Center

Key Responsibilities

1. Reference Site Strategy & Relationship Management

• Develop and execute a national strategy to identify, onboard, and maintain high-performing reference sites.
• Serve as the primary liaison between reference sites and internal teams, ensuring alignment and mutual benefit.
• Build and maintain strong relationships with key stakeholders such as clinical champions, site administrators, and technologists.
• Establish a regular cadence of onsite visits to maintain engagement and ensure consistent experiences.

2. Sales & Marketing Enablement

• Collaborate with Sales, Marketing, Clinical, and Education teams to coordinate reference site visits (onsite, virtual, hybrid).
• Promote National Reference Sites internally to the sales organization.
• Support peer-to-peer engagement by helping build a Reference Call Program in partnership with KOL Managers.
• Gather and share clinical success stories and testimonials for use in marketing content.
• Assist in executing Angio BL initiatives to enhance and sustain the reference network.

3. Onboarding, Compliance & Operations

• Lead the onboarding process for new reference sites, including training on expectations, brand standards, and confidentiality.
• Ensure compliance with all regulatory, legal, and data privacy requirements.
• Manage administrative tasks such as tracking visit logs, collecting customer feedback, and maintaining accurate site profiles.
• Oversee payment/credit processing for completed reference site engagements.

4. Clinical Engagement & Education

• Provide procedural case coverage during animal lab education sessions, supporting physicians with technology use.
• Reinforce the unique advantages and clinical differentiators of Siemens Healthineers angiography solutions.
• Collaborate with and support the IRCAD management team (internal and external).
• Facilitate with on-demand support for National Reference Sites and demos, as needed.

Qualifications

• Strong clinical and technical expertise in the Siemens Angiography portfolio.
• Minimum 5 years of experience in a hybrid OR, interventional radiology/neuro lab, or cardiac cath lab.
• Graduate from an accredited Radiologic Technology Program.
• BS/BA in a relevant discipline or equivalent experience.
• Proven ability to deliver clinical education and build strong internal and external partnerships.
• Highly organized with excellent communication and presentation skills.
• Self-starter with the ability to work independently and manage multiple priorities.
• Passion for delivering an exceptional customer experience while supporting business goals.
• Knowledge of regulatory and compliance standards in a healthcare setting.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions,