Director Retail Operations

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who we Are...
 

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...
 

The Director of Retail Operations will effectively manage and own all retail metrics in New York, Chicago and warehouse operations in New Jersey. It will also manage ownership of all key stakeholder relationships including but not limited to P&C (People & Culture), TA (Talent Acquisition), Security, Tech, Merchandising, Visual Merchandising, Buying, Design, PR, Marketing, Legal, E-Commerce and Procurement.

In addition, the role will support the Tour and Retail projects teams for any US specific developments.  Overall oversight of all Retail, F&B and Entertainment operations inclusive of back of house and inventory management for all East Coast Retail stores (5 Management teams directly managed, 200+ employees indirectly managed).

Your Role Responsibilities...

• Senior oversight of all logistics and warehouse operations responsible for receiving and fulfilling East Coast retail stores, as well as E-Commerce operations at the NJ warehouse.
• Maintain overview of all marketing calendars, special events, tentpole moments and Trade relationships for East Coast Retail operations. Collaborate with the Marketing and Product teams continuously to maximize commercials.
• Overall P&L responsibility of total business of US East Coast, including cost control.
• Support the SVP in working with third parties, maintaining indirect management of all third parties including but not limited to Food & Beverage, paid photo moments, security, cleaning, facilities management, specialized maintenance.
• Responsible for driving East Coast Retail teams to achieve KPIs including:
  • Revenue and sales growth
  • Conversion in-store
  • Average basket value / units per transaction
  • Shrinkage (stock loss revenue / value stock loss)
  • Staff attrition and retention
  • Cash variances
  • Google and Trip Advisor reviews
  • CSAT and Mystery Shopper reports
     
• Support Tours & Retail team for oversight of US based visitor attraction development.

In addition to the above, the role has responsibility for ensuring the successful pre-opening and launch of Harry Potter Chicago, supporting the team to deliver full team training, inventory delivery, store merchandising, press and media launch, and overall operations.

Additional Job Duties

• Work with Store Management teams to analyze and interpret commercial data and feedback information on product and finance performance to Merchandising and senior leadership.
• Support with the development of new income streams, business opportunities and projects connected with commercial and retail operations.
• Work with the Marketing & PR teams to develop new social content and other engagement opportunities to help drive engagement.
• Lead and motivate all managers to achieve the highest possible levels of service & sales.
• Overview of recruitment across all locations, ensuring backfills are filled in a timely manner, and reviewing the structure of the team. Take responsibility for recruiting any direct reports, and managing performance, discipline and development of the team.
• Manage and/or authorize purchase orders in accordance with Warner Bros. Discovery p