AVP, Business Solutions - Property & Casualty

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Addendum: AVP, Business Solutions - Property & Casualty (Service Operational & Transactional)  

Key Responsibilities:  

• Design, implement and optimize policy servicing workflows across front-end and in-process experience ​ 

• Conduct customer research and analyze behavior to inform experience design.​ 

• Convert insights into strategic design decisions that shape requirements and solution architecture.​ 

• Ensure all enhancements include reporting capabilities to measure KPI’s and track performance against business objectives. ​ 

• Create and test interactive prototypes to iterate quickly and refine designs.​ 

• Deliver scalable technology solutions aligned with business goals.​ 

• Partner with IT and third-party vendors to plan and execute build activities.​ 

• Ensure compliance, data integrity, and security in all solutions.​ 

• Implement quote versioning and personalization for tailored customer experiences.​ 

• Generate functional, appealing features that address user needs and improve overall experience.​ 

• Perform ongoing data and process analysis to uncover insights, monitor performance, and propose enhancements.​ 

• Stay current with technology and design trends to maintain modern, scalable solutions.​ 

• Collaborate with stakeholders, designers, and developers to gather requirements, validate designs, and deliver a seamless end-to-end experience.​ 

• Manage backlog, including prioritization, grooming, and roadmap alignment.​ 

• Present design approaches, insights, and trade-offs to stakeholders; advocate for solutions aligned with business goals.​ 

• Document processes, requirements, and design specifications for reference and communication.​ 

Please Note: This position is open to working remotely in the United States.

Job Description Summary

The Personal Lines Business Solutions Integration team bridges strategy and execution to transform the business. We align capabilities with industry trends, partner throughout PL to integrate process improvements with technology, and deliver technical solutions that enable change – modernizing how we work and serve. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

As an AVP you will be responsible for setting the strategic direction for your area, establishing objectives and key results, including goal-setting framework that helps business and technology set objectives and track outcomes. Define, track and work with teams to implement and participate in periodic business reviews to business evaluate progress towards objectives and help ensure that all teams are aligned with the overall strategic direction of Personal Lines and our business partners.

Job Description

Key Responsibilities:  

• Sets strategic direction and priorities for areas within your respons