Chronosphere - Senior Professional Services Project Manager

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

About the Role 

As the sole Senior Technical Program Manager (TPM) at Chronosphere, you will step into a highly visible, customer-facing role within our Customer Success organization. You will own the end-to-end strategy and execution of our most critical customer programs, with a heavy focus on guiding enterprise clients through seamless migrations to the Chronosphere platform.

In this role, you are the ultimate dot-connector. You will partner with customer executives and technical leads while orchestrating internal alignment across Solutions Architects, Junior Technical Program Managers, Implementation Engineers, Product and Engineering Managers. Beyond delivery, you will act as a strategic feedback loop, translating real-world customer migration challenges, migration data patterns, learnings, and operational friction into actionable insights for our Professional Services team and Product and Engineering teams.
 

You Will 

• Drive Enterprise Migrations: Lead the execution of large-scale customer onboarding and implementation projects, managing complex cross-organizational dependencies from kickoff to go-live.

• Scope & Plan Frameworks: Partner with client technical leads to gather requirements and asset scope. Lead internal discovery with Solution Architects and Implementation Engineers to map out tailored migration paths.

• Deconstruct Complex Projects: Break down technical initiatives into clear milestones. Proactively identify risks, track dependencies, and resolve bottlenecks before they impact timelines.

• Communicate with Impact: Translate technical goals, migration project status, and risks into clear narratives for stakeholders at every level, comfortably pivoting from deep-tech engineering syncs to customer executive briefings.

• Scale & Streamline: Analyze delivery metrics and onboarding data to identify friction points, eliminate manual workflows, and continuously scale migration velocity.

• Build the Migration Playbook: Build, refine, and own standardized customer migration workstream templates and engagement frameworks to institutionalize knowledge.

• Forecast & Manage Portfolio Health: Maintain a macro-view of all active customer implementations; track resource capacity against the onboarding pipeline to prevent burnout and delivery delays.

• Champion TPM Best Practices: Mentor junior team members and institutionalize project management standards, modern tooling architectures (e.g., Jira, Confluence, Asana), and agile methodologies across the Customer Success organization.

Qualifications

• Technical Fluency & Field Experience: 6+ years of experience working within technical domains or organizations, maintaining a deep technical foundation (such as a background or strong literacy in Software Engineering or DevOps).

• Program Management Mastery: 4+ years of experience specifically as a Technical Program Manager, with a proven track record of orchestrating complex, cross-functional initiatives.

• Enterprise Customer Delivery: Direct experience in customer-facing technical functions (e.g., Professional Services, Technical Consulting), confidently guiding enterprise clients through high-stakes platform tr