Client Advocate, Employee Benefits – Bilingual Korean Required

THE OPPORTUNITY:

The Bilingual Korean speaking Client Advocate acts as a benefit advocate for our clients.  Helps resolve employee benefit issues, as well as educate our clients on how to better utilize their benefit plans.

** Preferred candidates will be fluent in both spoken and written Korean and reside within a commutable distance to a HUB office in California. **

DUTIES & RESPONSIBILITIES

• Presents a knowledgeable, professional, and helpful image on behalf of the company.

• Handles inbound calls on a queue system.

• Assists clients and employees with various claims and benefit issues.

• Respond to all phone calls and inquiries no later than 24 hours after receipt.

• Provides timely resolution of issues.

• Communicates with employers, employees, and medical providers to resolve benefit issues. 

• Helps educate client employees on how to maximize their plan benefits.

• Documents all activities to ensure accurate reporting of eligibility and plan issues.

• Handles other duties and tasks as deemed appropriate by the Supervisor or Manager.

QUALIFICATIONS

• The ideal candidate must be bilingual in English and Korean, with strong proficiency in both written and spoken communication in both languages.

  The ideal candidate must be fully bilingual in English and Korean, demonstrating a high level of fluency in both written and spoken forms of each language. This includes the ability to communicate clearly and effectively in professional settings, translate complex information accurately, and engage with diverse audiences across cultural contexts. Strong language skills are essential for facilitating cross-functional collaboration, supporting internal and external communications, and ensuring clarity and consistency in all verbal and written interactions.

• High School / GED

• 1-2 years of healthcare claims processing, or benefits administration preferred

KNOWLEDGE / SKILLS / ABILITIES

• Ability to effectively and professionally communicate orally and in writing with internal and external customers.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Computer skills: proficiency with Microsoft Office Suite and Outlook.

• Desire to learn and grow within the insurance industry.

• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.

• Confidence and demeanor to effectively interact with all levels within the organization.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

• Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.

• Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.

Working Conditions and Physical Demands

• This position primarily involves remaining in a stationary position for the majority of the workday.

• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

ABOUT HUB:

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
 

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law po