Director, Strategic Resource Team

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Global Merchant & Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. 

The Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers. 

As part of the GMNS Strategy Organization, the Strategic Resource Team’s (SRT) mission is to support GMNS leave coverage by fully integrating top talent into the organization to drive business growth and maintain continuity for strategic roles and initiatives.  We deploy versatile high-performing colleagues to assume responsibility for short-term role vacancies and to progress the business during times of colleague leave.  

This candidate will be responsible for leading key cross-functional leave coverage assignments in one or more of the following functional areas:  client management, marketing, product development/management, strategy, business development and/or project management.  Assignments are designed with clear deliverables, goals and ownership, are typically 3-9 months in length and often involve people leadership.  

This Director role is a leadership position with responsibility for coaching a team of colleagues within the Strategic Resource Team and also the potential of coaching a team of colleagues as a part of the leave coverage assignment being supported.

This a full time hybrid position with the opportunity for a flexible work arrangement (compressed work week).

SRT is a unique career option for high-performing individuals to rapidly get broad, diverse experience across functional areas and to grow as a leader at American Express.  If you are a highly proactive leader, a curious, quick learner who enjoys a broad span of responsibilities and can drive collaborative work in a matrixed organization, we strongly encourage you to apply.

Minimum Qualifications

• GMNS experience required
• Expert knowledge of GMNS business and ability to quickly ramp up across multiple functions with a proven track record of navigating across stakeholders to drive results
• Experience in at least 2 of the following areas: Client/Partner Management, Strategy, Marketing, Project Management, Acquisition, Product Development Management, Business Development, Data Analytics, Consulting/Business Transformation
• Experience operating in a Director level position and/or demonstrated leadership experience managing direct reports / partner teams
• Strong self-starter who can operate autonomously with a high level of intellectual curiosity, initiative and drive and can successfully work with multiple leadership styles
• Exemplary prioritization skills and ability to manage