Support Assistant III -Enrollment Services (Bi-Lingual in Spanish Preferred)

We are recruiting for a motivated Support Assistant III -Enrollment Services (Bi-Lingual in Spanish Preferred) to join our team!

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Humanity in action, Triumph in hardship, Transformation in health.

Department

Enrollment Services

***Position will be located at several different locations***

***Schedule is Thursday-Sunday 08:30AM-7PM***

Job Summary

Under general supervision, provides support to the Enrollment Services department including data entry into the State CBMS system and Denver Health systems. Scan all incoming mail into appropriate email inboxes for Enrollment Specialists to update client medical assistance cases. Send out returned client correspondence to appropriate address. Provide customer service to enrollment clients, including answering questions regarding program requirements and documentation needed to enroll into the appropriate programs.

Essential Functions:

• Promotes positive interpersonal relationships with fellow employees, physicians, patients and visitors. Treats all individuals with courtesy, dignity, empathy, and respect; consistently displays courteous and respectful verbal and non-verbal communications. (10%)
• Scans all documents received via email, fax, walk-in, and mail into Onbase system. (10%)
• Makes outgoing calls to clients to verify addresses. (10%)
• Collects case files in response to internal and external audit requests. (10%)
• Compiles and completes various reports. (10%)
• Research client data in State CBMS system as well as entering case comments. (10%)
• Completes all duties and responsibilities in a non-discriminatory manner regardless of age group(s), cultures, religions, gender, race, and sexual orientation of the patients/clients to whom service is being provided. (10%)
• Attends all department related meetings, trainings, and coaching. (10%)
• Complies with and demonstrates support for the vision, mission, and values of Denver Health. Supports and adheres to the Denver Health Code of Conduct. (10%)
• Maintains a professional appearance in accordance with the Denver Health Dress Code policy. (5%)
• Maintains regular and predictable attendance in accordance with the Denver Health Attendance policy. (5%)

Education:

• High School Diploma or GED Required

Work Experience:

• 1-3 years of experience with customer service Required

Knowledge, Skills and Abilities:

• Knowledge of medical and/or public assistance programs including Medicaid, CHP+, CICP, DFAP, and Connect of Health Colorado health plans.
• Knowledge of the eligibility determination system CBMS.
• Skilled in analytical thinking, problem solving, and process improvement.
• Skilled in providing excellent customer service.
• Ability to communicate orally and in writing in a thorough, clear, and professional manner.
• Ability to simultaneously coordinate and manage several functions, programs, and tasks in various stages of completion.
• Ability to consistently implement program, department and organizational policies and procedures.
• Ability to work well in teams and independently to get projects done, and to work with those at all levels of the organization.
• Ability to adapt to change.
• Bilingual preferred
• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of CBMS and Epic systems.

Shift

Work Type

Regular

Salary

$21.08 - $29.51 / hr

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect