Jobs and Careers

Senior Manager, Reception Program

United Statesfull_timeVerifiedPosted 18 May 2026

💰 $175,000/yr($135,000/yr – $175,000/yr)

About the role

Northwest Center has been a vendor at Amazon for over 20 years. The NWC-@-Amazon division has grown to over 360 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion. A day in the life of a Senior Manager for the Reception Program looks like… You will provide leadership and strategic direction while driving for continuous improvement for our managed program and ensure our deliverables align with goals and service level targets. Our Senior Manager will oversee a customer-centric reception team of over 150 employees, spanning across the nation, and will primarily focus on guiding and directing our geographic managers. While this role is currently centered on the reception program, the portfolio may expand to include additional programs over time. Success in this role requires a results-driven, collaborative, and creative leader who can engage with cross-functional teams while managing multiple initiatives to achieve set objectives. This position combines project management with change management and execution in a high-profile, customer-service-oriented environment. Strong communication skills are necessary for conveying decisions, plans, goals, and strategies to both internal and external stakeholders. You will interact with all levels of the organization, from Executives to front-line staff. This is a wonderful opportunity to join a growing team that is a part of a mission that benefits our communities. If you have a passion for this type of work, we hope you will apply!

Location: Puget Sound Schedule: Monday – Friday; 7:30 am – 6:00 pm (Hours will vary)
Starting Salary: $135,000.00 – $175,000.00 per year
What we can offer:

Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance
17 Accrued Paid Time Off Days Annually
Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program, including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Physical Wellness Reimbursement Program - $25 per month
Student Loan Contribution Program - $50 per month
Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/ Key Responsibilities

People

Responsible for leadership level development through individualized goal creation and training plans to ensure that employees achieve professional development goals
People management over a large and diverse team, building strong relationships on all levels.
Work collaboratively across the organization with different job levels and departments
Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict, and expeditious conflict resolution
Additional responsibilities include recruitment and interviewing, training and supporting staff; planning, assigning, and directing work; rewarding and providing corrective feedback to employees; and effective escalation resolution

Operational Excellence

Ensure operational continuity across the Puget Sound campus between managers, holding employees accountable for excellence and providing the best customer experience
Monitor and analyze program service level agreements (SLA’s) and key performance indicators (KPI’s), identifying and recommending ongoing process improvements to