Sr. Casualty Manager, Commercial Claims (Remote)

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Job Title

Sr. Casualty Manager, Commercial Claims (Remote)

Requisition Number

R7515 Sr. Casualty Manager, Commercial Claims (Remote) (Open)

Location

Nevada - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 18 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance, a AAA Insurer. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Sr. Casualty Manager, Commercial Claims!

Your Role:

You will participate in the development of the strategic plans and develop and implement tactical plans for the Commercial Claims Casualty Unit. You will develop and monitor the application and implementation of operating systems, including policies and procedures, workflow, and performance standards. You will also be responsible for the development and direction of supervisors in the Commercial Claims Casualty Unit, managing and directing their activities and staff to meet or exceed service, quality, expense, and indemnity targets for commercial claims.

Your Work:

Operations Management

• Responsible for meeting all phone KPI service level measures.
• Assists in developing and overseeing the operational and budgetary plans of the commercial claims unit.
• Develops and monitors the application and implementation of operating systems, including policies and procedures, workflow and performance standards.
• Ensures the volume of work produced meets or exceeds service standards and quality expectations.
• Plans and monitors staffing requirements, work schedules and service objectives in accordance with business goals.
• Directs continuous process improvement efforts with focus on customer service and claims handling for the injury unit.
• Participates in settlement authority and trial clearance committees at all levels of casualty, with varying degrees of complexity.
• Works to establish and maintain relationships with internal and external defense firms to ensure appropriate representation of insureds and competent legal support for the organization.

Performance Management

• Has responsibility for staffing, hiring, training, development, corrective action, performance evaluations of supervisors and injury staff.
• Responsible to manage and direct activities of Commercial Claims Supervisors and staff to meet or exceed service, quality, expense and indemnity targets for injury claims in assigned geographic areas.
• Approves promotions, salary increases and disciplinary action of department personnel.
• Responsible for compliance with applicable employment, HR and insurance laws and regulations.

Claims Procedures

• Responsible for the decisions and actions taken in the investigation and conclusion of low to high complexity commercial claims.
• Responsible for compliance of all commercial policies (multiple states), claim procedures and Department of Insurance regulations on multiple claims platforms.

Required experience, education, and skills:

• 5+ years supervisory