Manager (Information Technology Services-Civil Service)

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Job Summary

Provides the coordination, planning, scheduling, development, acquisition, and maintenance of city-wide computer application systems such as: payroll, police and fire dispatch and 9-1-1 systems, and water billing; manage the 24 hour/day, 365 day/year operation of the Data Processing Center; or plan, acquire, and manage all internally and externally-developed mainframe, LAN, WAN, and PC operating software.

Job Description
 

Overview

The Manager-Information Technology manages, oversees, and provides oversight for the development, coordination, implementation, and completion of the Information Technology resources, equipment, configuration, instrumentation, and operation.

Essential Functions

1 Manages activities of technical staff, supervisors, radio technicians, and other contractors performing information technology work for the City and its departments; develops guidelines, procedures, policies, rules, and regulations and oversees budget and completion.

2 Identifies needed areas of change and makes recommendations to improve operations; directs, supervises, and manages others to implement corrective action.

3 Performs equipment assessments and evaluations; monitors and oversees technical staff performing work on various projects, equipment, and instrumentation; works with staff to ensure activities remain on budget and on schedule with limited impact or disruption of services and communications.

4 Reviews and evaluates plans, activities, and work; engages with technicians on current configuration or instrumentation troubleshooting; provides expertise, direction, and management to ensure smooth communications and consistent operational functionality of all equipment and general information technology applications.

5 Plans, assigns, delegates, and manages the work of subordinate staff; participates in hiring, manages work quality, delivers performance feedback, and manages payroll activities.

6 Establishes short-, mid- and long-term goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities.

7 Oversees the preparation of management and productivity reports and studies; manages and oversees billing, procurement activities, and equipment management.

8 Serves as primary point of contact on configuration, programming or other information technology projects; meets with customer representatives regularly on project status to provide effective coordination, facilitation, and completion; analyzes business problems and makes recommendations for adjustments, purchases, and other information technology solutions.

9 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Knowledge of local, state, and federal laws and regulations.

2 Ability to manage Information Technology activities to ensure effective operations.

3 Ability to establish and obtain operating goals and objectives.

4 Ability to devise solutions to administrative problems and to plan, assigns, and/or supervises the work of others.

5 Ability to develop and evaluate administrative polices and procedures.

6 Ability to disseminate information through the preparation concise reports.

7 Ability to supervise and manage a staff, assign work, and give performance feedback.

8 Ability to administer budget.

9 Communicating effectively verbally and in writing.

10 Establishing and maintaining effective working relationships.

MINIMUM QUALIFICATIONS

EDUCATION:

• Bachelor's degree in Computer Science, Information Technology or Business Field.

EXPERIENCE:

• Seven (7) years of combined project management experience and four (4) or more of the following:

• Managing cross-functional teams

• Developing and implementing business application and technology solutions

• Assessing enterprise and/or departmental business requirements

• Providing governance and advice to business partners

• Identifying technologies/ methods/ systems used to deliver solutions

• Managing multiple technical products and projects

• Overseeing the Po