Assistant Director, Servicing Analytics

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

Are you a strategic thinker with a passion for data-driven decision-making and leadership? Bridgecrest is seeking an Assistant Director of Active Servicing who excels in analytics, project management, and team leadership to drive operational success and deliver impactful business solutions.

Key Responsibilities

As the Assistant Director, you will play a central role in advancing our active servicing strategies by:

• Technical Leadership & Analytics:
  • Apply your expertise in SQL and Snowflake to execute complex analyses and teach your team to do the same. Your coding skills will guide the team through designing solutions, interpreting data, and deriving actionable insights.
  • Leverage advanced Excel skills—including pivot tables, trended performance, and static pool analysis—to lead by example and empower your team to solve challenging business problems.
  • Oversee A/B testing initiatives, ensuring pilots are structured with clear controls and actionable insights. You will not only manage these projects but also ensure your team understands how to set up and interpret results from pilots.
• Strategic Thinking & Project Ownership:
  • Identify and address gaps in business processes by collaborating with product, operations, and leadership teams. Drive continuous improvement by brainstorming solutions, establishing controls, and presenting actionable findings.
  • Lead cross-functional projects from ideation through execution, including rollout and iterative monitoring. You’ll own the entire life cycle, ensuring projects deliver tangible business results.
  • Develop and present business case financial models, applying "napkin math" to quickly assess potential business opportunities, followed by more thorough in-depth analysis to validate the value of strategic initiatives.
  • Demonstrate a self-starter mindset, remaining curious and eager to adapt new methods, technologies, and tools to keep your team ahead of the curve.
• Business Interaction & Storytelling:
  • Collaborate closely with senior leadership, operations, product, data analytics, and third-party teams to drive alignment and action on strategic initiatives.
  • Clearly articulate complex ideas and findings through compelling data storytelling, ensuring stakeholders understand and can act on the insights you provide.
  • Deliver insights through decision decks and visualizations (using tools like Tableau) that present clear, concise recommendations to leadership teams.
• Team Leadership & Development:
  • Lead, mentor, and develop a team of analysts, fostering a culture of collaboration and growth. As a working manager, you’ll not only guide your team but also personally lead multiple projects while managing ad hoc analyses.
  • Ensure your team’s continuous development by teaching technical skills (SQL, Excel, analytical techniques) and reinforcing project management capabilities, so they can independently drive projects to completion.
• Subject Matter Expertise & Business Knowledge:
  • Be a subject matter expert across key areas of analytics and active servicing. You’ll need a deep understanding of company strategy, KPIs, incentives, and operational metrics, which will enable you to provide valuable insights and drive decision-making at all levels of the business.

What We’re Looking For

• Curiosity & Innovation: You constantly ask "Why?" and "How?" and use this curiosity to innovate and improve both your own work and the work of your team.
• Project & Time Management: Ability to juggle multiple priorities, manage deadlines, and adapt to changing business needs.
• Clear Communication: You’re an expert in both written and verbal communication, able to explain complex ideas in a way that resonates with different audiences.
• Analytical Acumen: Strong ability to dig deep into data, extract meaningful insights, and develop actionable recommendations.
• Detail-Oriented: You focus on the details, ensuring all aspects of your projects and data are accurate and precise.

Required Qualifications