Home Improvement Partnerships Manager

Current Employees of Happen Bank: Please apply via your internal Workday Account

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

Happen Bank is building the next generation of point-of-sale financing for the home improvement industry. As a Partnership Manager, you will own and grow relationships with ISV, strategic lending and fintech, and channel or referral partners that are critical to scaling our home improvement financing business.

This role blends relationship management, revenue growth, and new partnership development, with a strong focus on building monitoring frameworks and controls that ensure partner performance, compliance, and accountability.

What You'll Do

Partner Relationship Management & Growth

• Serve as the primary point of contact for a portfolio of ISV partners, strategic lending and fintech partners, and channel or referral partners
• Drive revenue growth by partnering with the Head of Partnerships and SVP to identify expansion opportunities within existing partnerships
• Conduct regular business reviews with partners to align on goals, address challenges, and identify opportunities for deeper collaboration

Monitoring, Controls & Compliance

• Design and maintain partner performance dashboards and reporting frameworks tracking KPIs such as origination volume, conversion rates, and portfolio quality
• Establish and enforce partner SLAs, conducting periodic reviews to ensure adherence to contractual and operational commitments
• Build and manage compliance monitoring processes to ensure partners meet Happen Bank's regulatory, risk, and brand standards
• Identify performance issues through data analysis and develop remediation plans when partners fall below expected thresholds
• Partner with Risk, Compliance, and Operations teams to strengthen the partner oversight framework

Cross-Functional Collaboration

• Work closely with Product and Engineering teams to communicate partner needs and influence integration capabilities
• Collaborate with Sales and Marketing to develop co-branded materials, campaigns, and enablement resources for partners
• Partner with Compliance and Risk teams to ensure appropriate controls and regulatory alignment across partner programs

About You

• 3+ years of experience in partnership management or alliances within fintech or financial services
• Demonstrated track record managing complex partner relationships and driving measurable revenue outcomes
• Strong analytical skills with experience building performance dashboards, tracking SLAs, and using data to drive partner accountability
• Experience operating within compliance and risk frameworks in regulated financial services environments
• Excellent negotiation, communication, and presentation skills, with the ability to engage senior stakeholders at partner organizations
• Ability to manage multiple partner relationships simultaneously while maintaining strong attention to detail and follow-through
• Bachelor’s degree in a related field; or equivalent work experience

Nice to Have

• Experience in home improvement, home services, or point-of-sale lending
• Familiarity with ISV platforms serving home services businesses
• Experience building partner monitoring frameworks or operational controls from the ground up
• Experience using CRM or BI tools such as HubSpot or Tableau for partner reporting

Work Location
Lehi or San Francisco

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers re