Associate Field Service Engineer
SonyAbout the role
Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research. It markets products to private and public research institutions, pharmaceutical and biotechnology companies, and large medical centers. Over the years, Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award, and the Milestone Award. To learn more: https://www.sonybiotechnology.com/us/.
Position Summary
Sony Biotechnology is seeking a Associate Field Service Engineer to train with our flow cytometry service team in the New England and NY Metro regions. This is a fixed-term position of up to 12 months, designed for recent college graduates interested in gaining hands-on technical field experience.
The position may potentially lead to a full-time regular Field Service Engineer I position for selected candidates, based on business needs, performance, and qualifications.
The Associate Field Service Engineer will work alongside experienced Field Service Engineers to learn how to support flow cytometry equipment at customer sites through installations, preventive maintenance, troubleshooting, and repair services. This will lead to working independently.
Primary Region
New England: Massachusetts, Connecticut, New Hampshire, and Upstate New York
NY Metro: New York, New Jersey, Pennsylvania
Periodic travel to Eastern Canada and other Eastern sub-regions may be required on an as-needed basis
Key Responsibilities
Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs
Assist with troubleshooting technical issues related to flow cytometry instrumentation
Learn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service Report.
Communicate product quality observations or service concerns to appropriate team members
Work closely with Field Service, Sales, and Field Applications teams
Support customer satisfaction through professional communication and timely follow-up
Assist with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis.
Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
Travel to customer sites as required within the assigned region
Qualifications
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