Senior Program Manager, Payments Product Initiatives

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

The Senior Program Manager, Payments Product Initiatives will be responsible for driving strategic, high-impact initiatives across the Payments organization. This role will oversee complex, cross-functional programs that align with business goals, enhance product capabilities, and ensure seamless execution of payments-related projects. The ideal candidate will have a deep understanding of the payments ecosystem, strong leadership and stakeholder management skills, and the ability to drive execution in a fast-paced environment.

Primary Responsibilities:

Program Leadership & Execution

• Lead and manage cross-functional payment product initiatives, ensuring alignment with strategic goals and business objectives.

• Develop and maintain program roadmaps, ensuring key milestones and deliverables are met on time and within budget.

• Identify and mitigate risks, proactively addressing roadblocks to ensure successful execution.

• Establish and optimize program governance structures, ensuring accountability across teams.
   

Stakeholder & Cross-Functional Collaboration

• Act as a central point of contact for product, engineering, finance, compliance, risk, sales, and operations teams to ensure alignment on payments initiatives.

• Partner with product leaders to define and prioritize initiatives that enhance payments capabilities and revenue growth.

• Drive regular program updates, executive reporting, and cross-team communication to ensure transparency and clarity on program status and risks.
   

Process & Operational Efficiency

• Implement best practices for program management, leveraging agile methodologies and frameworks to optimize execution.

• Improve coordination and communication channels across departments, enabling faster decision-making and issue resolution.

• Identify opportunities for process improvements, automation, and efficiencies to drive scalability within the payments function.
   

Strategic Impact & Growth

• Work closely with leadership to align payments product initiatives with broader company objectives.

• Support business case development, financial modeling, and impact analysis for major product launches and operational changes.

• Help scale the payments organization by developing repeatable frameworks and playbooks for program execution.

Skills & Competencies:

• Strong program management and cross-functional leadership skills.

• Deep understanding of payments infrastructure, processing, and fintech ecosystems.

• Ability to analyze complex operational challenges and develop scalable solutions.

• Excellent risk management and problem-solving capabilities.

• Strong interpersonal and communication skills to align teams and drive initiatives forward.

• Experience implementing agile methodologies and best practices for program execution.

• Proficiency in financial modeling and impact analysis to support business decisions.

Minimum Qualifications:

• 7+ years of program management experience in payments, fintech, financial services, or a related industry.

• Strong understanding of payments ecosystems, card networks, compliance, risk, and settlement processes.

• Experience leading large-scale, complex programs with multiple stakeholders across product, engineering, operations, and finance.

• Proficiency in Agile and Lean methodologies, with a track record of delivering programs in fast-paced environments.

• Excellent communication and stakeholder management skills, with experience presenting to senior executives.

• Strong analytical skills with the ability to assess program impact, ROI, and strategic alignment.

• Bachelor’s degree in business, Finance, Technology, or a related field (MBA is preferred but not required).

Preferred Qualifications: