Director of Field Services

 Exciting News – We’re Moving!

As part of our continued growth and our commitment to fostering an exceptional, collaborative work environment, we’re thrilled to announce that our office will be relocating to a brand-new building at 2000 Innovation Drive, Wexford PA 15090 at the end of the year. In the meantime, hybrid employees will continue working from our current location at RIDC – O’Hara until the transition is complete.

We’re excited about this next chapter and look forward to welcoming new team members to our growing organization!

 

SUMMARY

The Director Field Services will be responsible for monitoring and facilitating the achievement of specified operational and financial goals for service offerings provided to assigned clients.

This position is responsible for developing and maintaining strong relationships and leadership influence with the client and stakeholders at various levels in order to facilitate efficient and effective execution of Armada’s service offerings and to help drive value creation for both the client and Armada.  The Director will ensure that the Field Services team is identifying system stakeholder behaviors that result in operational inefficiencies and associated expense in the client’s supply chain and collaborating with the involved parties to modify those behaviors to achieve Armada/client objectives.  This position is accountable for the development and success of any assigned Field Services team members.

 

RESPONSIBILITIES

• Establish, monitor, and facilitate achievement of, operational/financial performance goals and client assured supply expectations for Armada service offerings throughout the networks of assigned clients.
• Monitor key performance indicators related to operations execution, financial performance, and stakeholder interaction to determine root cause and corrective action plans for substandard performance and drive continuous improvement in the network.
• Participate in periodic business reviews with client
• Conduct periodic business reviews with Armada functional areas regarding service offering performance for assigned clients.
• Support Field Service Managers when needed in periodic reviews with distribution centers and suppliers
• Support the development and ongoing management of appropriate strategies, work plans and processes to meet the performance requirements and expectations of Armada, assigned clients and stakeholders.
• Initiate and support department process development/improvement and leverage the use of related technology tools required to successfully execute assigned responsibilities.
• Assess technology requirements and make appropriate recommendations to improve capabilities
• Work closely with Armada functional areas to design and deploy  visibility tools and business processes to better support service offerings
• Ensure all SOP’s and business processes are effective for overall network management
• Establish and maintain engagement and alignment with internal and external stakeholders to support ongoing business objectives and implementation of relevant management strategies to support consistent accomplishment of operational and financial performance goals.
• Direct personally and through team collaboration ongoing Armada and client stakeholder relationship management including expectation setting, performance monitoring and review and continuous improvement activity
• Ensure that client and all stakeholders are aware of performance, root cause of performance failure, and that corrective action plans are in place to correct substandard performance.
• Effectively work with cross functional peers to achieve Armada’s company goals and Future Picture.
• Develop strong, healthy relationships with the client and stakeholders in order to drive resolution of issues and ensure value creation for all parties
• Hire, onboard, and train staff.
• Manage, coach and develop Armada team members using appropriate and available protocols and resources (internal and external to Armada) that are consistent with Armada’s Guiding Precepts and Human Resources policies and protocols.
• Proactively plan for growth and ensure necessary resources are in place to meet demands of client relationships
• Assist in the development of annual operating plans, including staffing and budgets
• Other duties as assigned

 

Supervisory responsibilities

• Regional Managers: 1-5
• Analysts: 1-2
• 1-4 Client Relationships

 

Qualifications 

Education and experience requirement

Minimum:

• Bachelor’s Degree in Business, Pu