FDRO Administrative Associate

Job Posting Title:

FDRO Administrative Associate

----

Hiring Department:

Healthyhorns - Counseling and Mental Health Center

----

Position Open To:

All Applicants

----

Weekly Scheduled Hours:

40

----

FLSA Status:

Non-Exempt from FLSA

----

Earliest Start Date:

Aug 10, 2026

----

Position Duration:

Expected to Continue

----

Location:

UT MAIN CAMPUS

----

Job Details:

Purpose

To provide vital and meaningful administrative support to a large counseling center by acting as initial point of contact, scheduling appointments, monitoring waiting areas, maintaining inventory, and other duties as assigned in support of the center’s mission by enhancing the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

General Information

Our mission is to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

To learn more about CMHC, please visit: https://cmhc.utexas.edu/aboutcmhc.html. To learn more about Healthyhorns, please visit https://healthyhorns.utexas.edu.

The University of Texas at Austin offers a competitive benefits package that includes but not limited to:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays

Please visit UT Austin's Human Resources (HR) website at https://hr.utexas.edu/prospective/benefits to learn more about the total benefits offered.

Responsibilities

• Administrative Support: Assists with entering provider's schedules, CARE Team Support Response, Qualtrics Reports, Recruiting, Psychiatry Qualtrics, Create/install mailbox & office nametags for new personnel, Create/maintain in/out signs for staff office doors.
• Patient Access / Support: Appointment scheduling including meeting with clients to determine schedule compatibility, Assisting with answering of phones to include critical overflow line for the assessment counselors, Sends messages to students regarding paperwork
• Chart and Records duties: Scanning paper documents, Faxing, Processing requests for records release, Assistance with medical withdrawal requests, Monitors FAX folder and machine
• Reports and Billing: Run billing report, adjust any corrections and processes charges, Answer billing questions from students, Daily cancellations monitoring, Ad Hoc billing responsibilities• Processing fee waivers
• Teams / PnC: Monitor channels and responds/escalates as necessary- CMHC, FDRO, and consultation channel, Respond to all requests via chat and email in a timely manner
• Serve as backup support for Psychiatry, Front Desk, Emergency Floor Manager, Day of events for CMHC, other Healthyhorns Admin Teams
• Mind Body Lounge: monitor usage, check-in students, coordinate tours of space
• Project Support: Support CMHC training director and program during internship and practicum selection process (Nov-Feb), Support Medical Withdrawal Coordinator during the student medical withdrawal and course load reduction process (October/April), CEU Admin Support
• Other related functions as assigned.

Required Qualifications

• High school graduation or GED.
• Demonstrated strong customer service experience.
• One year experience as an administrative assistant.
• Have a passion for serving others and their community.
• Are approachable, ethical, dependable, have a positive attitude and assume positive intent
• Are dedicated to working with a varied community and providing services to students from a non-judgmental perspective

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience as a receptionist, data entry, using a multi-line telephone system, and working with Microsoft Office.
• Experience with face-to-face customer service  fast paced office environment that requires team work with a high level of multi-tasking.
• Demonstrated excellent interpersonal and communication skills.
• Demonstrated ability to handle confidential materials with integrity.
• More than the required year of experience in a mental health setting or other public agency.
• Experience with medical records and experience assisting studen