Sr. Technical Product Manager - Workflow Automation

GENERAL DESCRIPTION

The Workflow Automation TPM owns the technology program that connects and streamlines operational workflows across Crane's core business domains — Freight Forwarding, Rating & Pricing, Sales & Marketing, Sustainability, and Ground/Warehousing. The immediate focus of this role is coordinating and implementing workflow automation projects across Freight Forwarding business operations, with the expectation that these patterns extend into other domains over time. Rather than owning a single domain vertically, this role works horizontally to identify where workflow, task-routing, and process logic can be centralized, standardized, and automated on the chosen workflow automation platform. You will partner with Freight Forwarding operations leadership, domain TPMs, engineering, and the platform team to design and deliver workflow automation projects end to end — from intake and requirements through configuration, testing, and rollout.

ESSENTIAL JOB FUNCTIONS

Product Design (the right business workflows)

Own the roadmap for workflow automation projects across Freight Forwarding business operations, covering intake, shipment execution, exception handling, and other process areas identified for automation. Conduct process discovery and stakeholder interviews with Freight Forwarding operations teams to map current-state workflows and identify where a centralized, platform-based approach outperforms manual or point-solution alternatives. Design future-state workflows and validate feasibility with mockups and proofs of concept before committing engineering and platform investment. Partner with domain-aligned TPMs to ensure workflow patterns proven in Freight Forwarding are reusable as automation extends to other business domains.

Technical Design (the right approach)

Define the system-level technical approach for workflow automation projects, including workflow configuration, form and task design, and integration points with Freight Forwarding operational systems. Own the technical approach for task routing, queueing, and exception-handling patterns within the chosen workflow automation platform, in partnership with engineering and the platform team, which own component-level configuration and delivery. Evaluate and recommend integration points between the workflow platform and domain systems (e.g., Cargo.one) and ensure workflow automation patterns follow consistent platform standards. Identify and resolve gaps between how Freight Forwarding operations work today and how the workflow is configured, escalating platform or capability gaps to engineering leadership.

Success (execution and measurement)

Define operational KPIs for workflow automation projects, such as task completion time, exception rates, manual touchpoints per shipment, and adoption of automated workflows across Freight Forwarding operations. Create measurement frameworks for each rollout, with particular emphasis on tracking adoption and impact as new workflows go live. Instrument experiments and evaluate automation impact rigorously, partnering with analytics and data science as needed. Drive adoption of workflow automation tooling through change management and internal enablement, working closely with Freight Forwarding operations leadership.

Cross-team Coordination

Build strong working relationships with Freight Forwarding operations leadership and regional teams, as well as domain leads and TPMs across Rating & Pricing, Sales & Marketing, Sustainability, and Ground/Warehousing. Serve as the primary voice for workflow automation within the TPM function and engineering, ensuring the platform reflects real Freight Forwarding operational needs rather than a one-size-fits-all assumption. Facilitate alignment across operations stakeholders when workflow priorities compete, and escalate trade-offs clearly to TPM and engineering leadership.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Computer Science, Engineering, Business Administration, or related field.
• 8+ years of product management experience, with strong preference for candidates who have worked across multiple business functions or built shared/platform capabilities rather than single-domain products.
• All TPM candidates must demonstrate:
  • Cross-team leadership experience across engineering, AI, data science, and business operations.
  • Comfort reading and writing code and working with modern application ecosystems (HTTP APIs, messaging and queueing systems).
  • Experience in Agile or Scrum environments.
  • Ability to build strong relationships across technical and non-technical stakeholders.
• Desirable: Prior experience implementing or administering a workflow automation platform (e.g., Pega,