Field Service Engineer - Microbiology (Endotoxin & Bioburden)

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary

The Field Service Engineer (FSE) – Microbiology Specialist’s primary responsibility will be to provide routine to complex field service and support for our Sievers® brand endotoxin and bioburden analytical instruments. Field service and support will be provided at customer sites throughout the United States, with potential for occasional travel to Canada and Puerto Rico in support of Sievers customers in those countries. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues and user training. This position will also be involved in providing field service and support for the Sievers® brand total organic carbon (TOC) instrumentation product line.

This position will require residency within the Denver Metropolitan area and within one hour of the Denver International Airport. Other residency options would be considered based on candidate qualifications and geographic needs but would require residency within the metropolitan area of one of our pre-existing service territories and within one hour of an International Airport.

The FSE – Microbiology Specialist position will require frequent overnight travel in support of our endotoxin and bioburden customers as our product line and customer base matures. There will also be some requirement for overnight travel in support of our core TOC customers.

Key Characteristics 

We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. One who is also motivated and committed to extensive domestic overnight travel and a willingness to be on the road during the week most of the year, someone interested in being a “road-warrior” in support of our customers. An ideal candidate would organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a customer facing candidate that is technically competent, communicates well, strong work ethic, strong customer service and has previous work experience in a technical field support role, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.

Duties & Responsibilities:

• Travel to customer sites and perform PM and related services on TOC equipment
• Willing and able to travel domestically and have open availability Monday through Friday
• Plan, Schedule, and Confirm customer services including coordination of travel and parts shipments for services
• Maintain admin duties, parts inventory, and relevant trainings
• Take customer calls, participate in territory sales rhythm calls, and service team meetings
• Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
• Write clear and concise reports for customers
• Special projects and new hire training as assigned by supervisors
• Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies
• Domestic travel 70% including overnight stays

Qualifications

Knowledge, Skills & Abilities 

• Strong technical, mathematical and customer service skills
• Working understanding of microbiology principles related to pharmaceutical water quality testing
• Understanding of cGMP/GLP and GDPs practices and EHS requirements of pharmaceutical lab and prod