Premium & Billing Service Processor

Alternate Locations: Work from Home; US All Regions

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 73878

 

The Role at a Glance

We are excited to bring on a Premium & Billing Service Processor to join our Group Protection Operations Team supporting Workplace Solutions in a remote environment.

 

Background Details
The Group Protection Operations Team will help you grow your group benefits knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment. 

 

As a Premium & Billing Service Processor, you will be responsible for managing premium and billing applications which may include configuration/setup of new accounts in the applicable systems as well as researching discrepancies, conducting analysis to determine root cause; and ensuring all information is complete and in good order.  This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on!

What you'll be doing

• Manage premium and billing application, research discrepancies and ensure all information is complete and in good order. You will monitor premium and billing to ensure proper completion, including balancing expenses and the information is in good order. 
• Troubleshoot issues with premium & billing to identify more root cause and issue resolution. In addition, manage basic reporting and complete terminations and reinstatements.
• Handle transfers of payments as needed and provide customer service to internal/external stakeholder, recognizing what needs to be done to meet the customer needs and demonstrate flexibility and responsiveness to create a recommendable customer experience. 
• Manage premium & billing cases in accordance with established procedures and guidelines in a timely manner and meeting departmental quality/production standards. 
• Escalate increasingly complex premium & billing issues/concerns to more senior team members and/or management. 
• Identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality. 

What we’re looking for

Must-haves:

• High School or GED. 
• 0 - 1+ Years of billing, premium, and/or reconciliation experience that directly aligns with the specific responsibilities for this position. 

 

Nice-to have: 

• Ability to communicate effectively (verbal/written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Accounts Receivable Knowledge 
• Ability to work in a fast-paced environment with the ability to adapt as needed. 
• Ability to articulate/alter provisions – comfortable with contract language.

Application Deadline

Applications for this position will be accepted through 11/14/2024 subject to earlier closure due to applicant volume.

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

• Effective productivity/technology tools and training

 

The pay range for this position is $19.32 - $24.98 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-d