Customer Service Rep I

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

 If you have talent, initiative, and a desire to join a thriving and stable global company with a wealth of career opportunities, you can go places with Donaldson Company, a leading provider of filtration solutions.

Our Mobile Solutions Aftermarket team is hiring a Customer Service Rep I to support our customers, orders, and CAPA processes. In this role, you will have the opportunity to work cross functionally to support our customers' needs and business goals.

Role Responsibilities:

• Receive customer orders via phone, email, fax, Internet, customer portals, or Electronic Data Interchange (EDI).

• Enter data for new orders, make changes to existing orders and complete required order acknowledgement and customer correspondence in order entry system.

• Research customer requests or complaints regarding product availability, shipment, quantity, quality, price, delivery and lead-time.

• Coordinate efforts between salespeople, engineering, plants and shipping to fulfill customer requests in a timely manner as needed.

• This role is part order entry and part CAPA (Corrective Action, Preventative Actions) process

Minimum Qualifications:

• High School Diploma or equivalent

• 1 year experience in customer service role

• Knowledge of order entry; more specifically a perk would be CAPA RMA, debits, credits and Annual Returns process

• Demonstrated organization skills and data entry accuracy

• 6+ months experience utilizing Oracle

• Demonstrated experience as a critical thinker and proactive problem solver

Other Qualifications:

• Associate's degree

• Experience with EDI orders

• Ability to exercise independent judgment and follow-through on work assigned

• Ability to prioritize and stay on task

• Strong oral and written communication skills

• Ability to work under pressure

• Strong team player

Key words: order entry, CAPA, Customer Service, Annual Return Process

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.