Regional Operations Manager

<h1><strong>About Carvana</strong></h1> <p>At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom.</p> <p>We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.</p> <h1><strong>About the role</strong></h1> <p>The Regional Senior Manager, Dealership Operations leads Carvana’s fixed operations performance across multiple service centers in the East region. This leader owns regional P&amp;L, throughput, labor efficiency, parts performance, and customer experience. They are accountable for consistent execution and results across every location. This is a multi-site leadership role focused on building capable site leaders, standardizing how the network operates, and balancing capacity against demand from site to site.</p> <h1><strong>What you’ll be doing</strong></h1> <ul> <li>Own regional P&amp;L — revenue, labor efficiency, gross profit, and customer experience across all sites in the region.</li> <li>Manage and develop store level GMs (typically 3–4 sites); hold each site leader accountable to targets and grow their capability.</li> <li>Review site and regional KPIs and drive action plans where sites are off target; identify underperforming sites early and close the gaps.</li> <li>Ensure consistent SOP execution across all sites and partner with the Implementation &amp; Training team on rollout of new processes and tools.</li> <li>Balance capacity against demand across sites, coordinating with centralized teams so volume and repair mix match each site’s capacity.</li> <li>Resolve cross-site issues and partner with central functions on behalf of the region.</li> <li>Run the regional operating cadence: weekly action planning, weekly targets reviews, and the monthly forecast &amp; actuals review.</li> <li>Maintain alignment with OEM (particularly Stellantis) warranty, recall, and CSI programs, and uphold safety and compliance standards across all sites.</li> <li>Represent regional performance, risks, and investment needs to corporate leadership.</li> </ul> <h1><strong>What you should have</strong></h1> <ul> <li>7+ years of leadership experience in Fixed Operations, including multi-site or regional re