Online Marketplace Team Leader

Endless pre-loved items. Limitless creativity. One clear purpose.  

x2 Online Marketplace Team Leader

£25,896 per annum (+ benefits)

Reports to: Assistant E-commerce Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 37.5 hours per week (Monday-Friday with rotational evenings)

Location: On-site at Fleet Regional Distribution Hub (Quantum Business Park, Fleet, GU52 8EA)

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

Closing date: open until filled

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible.

Recruitment process: One competency-based interviews (onsite at Fleet)

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.

As part of Cancer Research UK’s Retail & Ecommerce Growth Strategy, we opened our first Regional Distribution Centre (RDC) in 2023, and are proud to have recently opened a second, based in Fleet (Surrey) which is even bigger at 23,000 sq foot.

We’re looking for an Online Marketplace Team Leader to join Cancer Research UK’s Online Marketplace team in Fleet. Our Online Marketplace Team sort, identify, value, photograph, and list items for sale on our online marketplace platforms (e.g., eBay, Depop, Vestiaire, and ASOS). Check out this this video from our other team in Warrington as they show you a typical day in the Online Marketplace Team.

In this role, you will be responsible for motivating, coaching, and guiding a team of Marketplace Assistants (c.10 direct reports). You will oversee the item journey, supporting product selection and the photography of items, making sure listers have enough items day-to-day and ensuring the team meets their objectives.

This is an opportunity to work in your local area for one of the UK’s most trusted brands as part of a collaborative team.  We can offer you a purpose-driven role with 25 days of annual holiday + public holidays, paid sick leave, and career progression opportunities across the whole organisation.

What will I be doing?

• Overseeing the Marketplace team on a day-to-day basis (including rota creation and management, staff and volunteer development and training and induction).

• Supporting the team by driving KPIs to achieve the overall Marketplace budget. 

• Providing feedback to the team on performance by carrying out 1-2-1 and focus conversations.

• Being part of team meetings and events and leading in the manager's absence. 

• Personal or professional experience of buying or selling on online marketplaces (e.g., eBay, Depop, Vestiaries, ASOS etc) would be beneficial but is not essential meaning we welcome applicants without this experience.'

• Supporting all areas of the Online Marketplace operation when required.

• Supporting with training and materials for the shop and warehouse teams to ensure the right items are being selected for