Job Description Summary

Responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer's biomedical equipment, and drives customer satisfaction through Service Excellence.

This is a remote role that requires the candidate to work onsite at our customer location(s).  To provide onsite customer support, candidate will need to be available to work in the Hinsdale/DuPage County IL area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities:

• Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs with minimal/no instruction.

• Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.

• Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.

• Effectively communicate and partner with teammates and colleagues.

• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow

• up, leading to customer satisfaction.

• Implement GE/customer facility contract, supporting business goals and objectives.

• Lead, instruct, and assist technicians on basic and complex repairs and resolution.

• Work as a member of local team to provide efficient service delivery to all accounts within assigned area.

• Share on-call/pager responsibility.

• Document all repair actions and submit reports/summaries according to schedule.

• Ensure proper care of spares, tools, and test equipment, and ensure calibration.

• Maintain approved parts inventory.

• Manage vendors' service delivery processes in compliance with GE policies, as instructed.

• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

• May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).

• Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

Required Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum 2 years of experience servicing medical equipment;

• OR equivalent military education and  a minimum 2 years of experience servicing electrical or mechanical equipment;

• OR High School Diploma/GED and a minimum 4 years of experience servicing medical equipment.

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.

• The successful applicant must comply with GEHC's standard background check, including a post

• offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abil