Director, Professional Services Tech Delivery

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Join our “DevOps for Content” revolution as we partner with global brands and agencies to transform their end-to-end creative workflows – from ideation to activation – to deliver AI-powered content services with speed, scale, and governance. We are developing new applications and platforms to unlock the GenAI-powered Content Supply Chain. As Dir, Professional Services Tech Delivery, you’ll build and inspire a high-velocity team of AI native engineers to deliver enterprise grade, generative AI solutions that drive measurable creative and marketing business impact.You’ll play a critical role in developing repeatable and scalable methods for rapid prototyping and implementation, removing barriers to success, and resolving customer challenges quickly. This role requires strong leadership and collaboration skills, an understanding of GenAI solutions, and customer-centricity to drive rapid adoption and value realization for our most strategic customers. You'll serve as the ultimate Product and Engineering advocate, feeding back customer proven use cases and solutions. If you’re energized by scaling teams, innovating rapidly, and translating AI research into real world value, this is your stage!

What You’ll Do

• Lead & Sponsor: Recruit, develop, and empower a high-performing professional services development team; act as executive sponsor on strategic accounts to ensure flawless delivery, customer enablement, and deliver clear business value.
• Enable Rapid Innovation: Define and refine scalable prototyping methods and CI/CD patterns that accelerate time-to-value for GenAI content supply chain use cases.
• Champion the Voice of the Customer: Streamline feedback intake—turning frontline customer insights into actionable product, marketing, and research priorities.
• Stay ahead of AI Trends: Stay current on advancements in generative AI, creative tooling, and performance marketing to continuously evolve team capabilities and offerings.
• Ensure Delivery Excellence: Embed governance, quality, and performance metrics into every engagement, and drive continuous team improvement against critical metrics.  Champion cross-functional collaboration by dismantling silos and fostering a culture of shared ownership and alignment across teams.
• Cultivate Culture: Foster a high-performance, customer obsessed culture—mentoring your team with positivity, accountability, and growth paths.
• Evangelize & Scale: Share standard methodologies, lead internal workshops, and catalyze generative AI adoption across Adobe’s presales, post sales, and customer success teams.

What You Bring

• Seasoned Leader: 15+ years in professional services or consulting, with 5+ years in team leadership roles. Experience with martech software vendors is strongly preferred.
• GenAI & Platform Expertise: Understanding and experience with Adobe Firefly, Adobe Experience Cloud, Adobe Creative Cloud, GenStudio for Performance Marketing, Custom Models, third-party AI models, and Cloud platform technologies.
• Practitioner Experience: Adept at translating customers’ business requirements into solutions and effectively positioning solution value. Proven ability to understand customer goals and align them with high-impact features and capabilities of Adobe solutions.
• Executive Presence: Exceptional communicator who simplifies complex AI concepts for C-suite customers and influences strategic decisions.
• Talent Builder: Skilled in recruiting diverse, AI native architects; passionate about mentorship, career growth, and fostering cross team collaboration.
• Owning the Outcome: Ability to assess solution performance and continuously improve impact. Constantly seeking better, faster, and more innovative ways to solve problems using GenAI technology. Proven track record of breaking down organizational silos to ensure the best customer outcome is a must.
• Product Partnership: Experience driving feedback loops, shaping product strategy, and translating customer insights into roadmap