Senior Operations Specialist

About Wealth Enhancement Group

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 61,000 households from our over 100 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

The Senior Operations Specialist contributes to the daily administration and troubleshooting of the portfolio accounting/management database. The position will play a key role in the highly visible advisory fee collection process, including being a subject matter expert for the department and advisor teams. In addition, the individual will have a thorough understanding of the quarterly asset management reporting process. The Senior Operations Specialist works internally with Operations and other departments to ensure the accurate and timely set-up and calculation of advisor fees by utilizing the portfolio accounting system, account set-up, and billing applications.  Responsibilities also include assisting with the billing and refund process related to account cancellations and transfers.

This position is a fully remote opportunity. The salary target for this role is $75,000 - $85,000, depending on experience.

We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

Portfolio Accounting

• Manage and perform advanced billing audits to ensure accurate billing on accounts

• Support monthly and quarterly billing functions

• Contribute to the monthly fee collection process, along with supporting the quarterly statement generation process as needed

• Process requests and troubleshoot advisory fee related items for the Operations department and other internal departments

• Data entry account attributes in portfolio accounting system, ensuring account data and advisory fee billing specifications are set-up properly  

• Resolve outstanding tasks in CRM (Salesforce) systems

• Assist with creating and maintaining department procedures

Provide Internal Department and Advisor Team Support

• Provide internal “customer” support, quickly responding to a high volume of time sensitive questions and requests from multiple internal teams

• Cross-train in support of other areas of Operations as needed

Other projects and activities as needed

Education/Qualifications

• High School degree (or equivalent) required; post high school degree preferred

• 5 years’ experience in financial services required, preferably in an RIA or Broker/Dealer environment

• Experience working with portfolio accounting/management, preferably Orion, and CRM systems (e.g. Salesforce)

• Orion billing experience preferred

• Knowledge and familiarity with Microsoft Office, advanced Excel skills are required

• Securities and/or Insurance licenses a plus

• Strong verbal and written communication

• Ability to work independently and in a team

• Solid analytical skills; attention to detail

• Ability to adapt to frequently changing processes and procedures while incorporating new processes into the standard workflow

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Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may participate in the following benefits & development opportunities:

• Training and professional development

• Medical, dental and vision coverage