Fuel Account Manager

Join Triumph!

At Triumph, a member of the Triumph Financial portfolio of brands, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in everything and everyone we touch.  We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary:  A Fuel Account Manager (FAM) works with existing Triumph Factoring Division's customers to provide transportation fuel services.  The FAM is expected to demonstrate the highest-level of service, sales and professional abilities to ensure accuracy and precision of the service and sales process.  The FAM’s focus is to create long-term, trusting relationships with our customers and to aid them with providing the best fuel program in the industry. The Fuel Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Initiate finalization process of deal with customers.
• Continually scan sales market and competitors in the market area.
• Ensure all communication with prospects and customers is clear in a manner consistent with business practices and departmental expectations.
• Use customer relationship management (CRM) technology to maintain database of customer contacts and appropriate notes and data.
• Generate and provide various sales reports to management.
• Perform other duties, as assigned by the manager, according to the needs of the Fuel Program group and management.

EXPERIENCE & EDUCATION

The successful candidate will possess business operations experience and skills, telephone sales process expertise, analytical and critical thinking skills and attention to detail.  Additionally, the ideal candidate should possess the following:

• Bachelor's Degree is preferred.  High school diploma in combination with appropriate and relevant experience.
• 1- 2 years of account management preferred; fuel card knowledge preferred.
• Evidence of previous account management success and strong work ethic.
• Possess competence and understanding of financial products and services.

SKILLS & ABILITIES

• Must have the desire and abilities to be on the telephone 7-8 hours a day.
• High level of verbal communication skills and abilities.
• Ability to understand, manage and communicate complex financial products.
• Team player with a strong work ethic.
• Ability to problem solve with a solutions-minded attitude.
• Demonstrate considerable tact, diplomacy, discretion and judgment. 
• Temperament to handle difficult situations in a calm, respectful manner.
• Bilingual - Spanish/English – a plus, but not required.
• Ability to build/maintain effective interpersonal relationships.
• High level of maturity and stability with an "optimistic" approach.
• Self-directed and a self-starter with an entrepreneurial approach and hands-on experience with ability to plan and manage personal sales goals and objectives.
• Excellent organizational and administrative skills with ability to manage and coordinate multiple tasks simultaneously.

WORK ENVIRONMENT

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.