Founding Customer Success

Company Description

Kalos is an early stage, high-growth startup based in San Francisco, CA. We built Blue – an AI Agent that is the world's best performance marketer. Blue works 24/7 to build and optimize ad campaigns to help our customers grow faster.

We are 5 people, and you'd be #6 on the team.

Our early customers include well-known Silicon Valley tech companies, including multiple unicorns. We have more demand than we've been able to service. We're hiring on many fronts and it's time to go faster.

Role Description

As our Growth Strategist, you'll work hand in hand with CEO at Kalos and be a force multiplier across our business.

You'll be play a critical role in driving success for our customer success and GTM to scale our business faster. You’ll work hand-in-hand with the CEO, owning key initiatives, unblocking bottlenecks, and ensuring alignment as we accelerate.

This role is for a strategic, high-output operator who is just as comfortable diving into data as leading cross-functional meetings. If you’re energized by scaling go-to-market teams, obsessed with execution, and love working with customers, this may be your next big thing.

What You’ll Do

• Implementation: Conduct onboarding calls, setup technology, and ensure customers have what they need to succeed with our platform.

• Enable Customer Growth: Learn what matters to customers, help strategize with them and act as a business strategist for them. Guide on how to use Kalos and can do so to improve and grow faster. Monitor and improve customer retention, satisfaction, and analyze customer feedback to identify improvements.

• Guide Product Strategy: Help us learn from customer feedback and deliver feedback to our engineering team to guide company strategy & prioritization. Help us lay out systematic ways to track and drive progress.

Qualifications

• Experience: Experience in a fast-paced, high-growth environment, ideally in roles related to paid media, consulting, growth, or customer success.

• Skillset: Strong analytical skills with a data-driven mindset. Exceptional project management and organizational abilities.

• Execution-Focused: You thrive on moving fast, taking ownership, and delivering results that drive revenue and growth.

• Collaborative: You have experience working cross-functionally and influencing others to achieve shared goals.

• Adaptability: Comfortable navigating ambiguity and tackling a variety of challenges.

Location

Remote in US, or in person in San Francisco.