Lead Critical Facility Specialist (5:30am-4:00pm)(Wednesday-Saturday)

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Critical Facilities Lead Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. They will lead multiple teams on projects. 

IMDC is looking for team members who are open to learning and leading a team in a fast-paced and evolving environment. High-energy, a strong sense of urgency and dedication to your team, our customers, and IMDC’s vision is required to be a success in this role. This is a full-time shift position. This is a full-time shift position, and may be required to work 1st, 2nd or 3rd shift.

Responsibilities:

• Is the first escalation point of contact for the Critical Facilities team and our customers. 

• Acts as liaison between the critical facilities team and management. 

• Provides formal and informal training to the team throughout the course of each day. 

• Provides administrative support for Ops management including staff scheduling, ticket queues, maintaining inventory levels, supplies, PPE, and other duties as assigned.

• Reporting for compliance audits.

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.

• Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.

• Partner with the Service Delivery and/or Network team during incidents.

• Perform maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.

• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment. Create tickets and assign work tickets to team members.

• Train team on best practice, ensuring work is performed accurately and in accordance with IM’s safety standard, supporting management with assigning work tasks.

• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation. Pull readings for monthly billing.

• Remain informed and up-to-date on the policies and procedures in the ServiceNow knowledge base.

• This position is customer facing and will require contact in-person and via telephone & email.

What We Offer:

• 401(k), Employee Stock Purchase Plan

• Medical, Dental and Vision benefits - Day One

• Employee Assistance Program

• Annual Merit Increases, 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay

• Professional Development and Training 

• Referral program

Key Skills, Requirements and Competencies:

• 3-5 years experience in a critical operations environment and/or data center experience preferred, but not required

• Experience running projects or supervising people is preferred.

• Effective communicator - clearly convey messages & requirements to inform our customers effectively, share messages between team members. Effective communication is knowing what to convey and how to convey that information.

• Multi tasking - we use several different systems to manage ticket queues and work tasks can cha