Virtual Safety Companion - Home Office Bond Hill

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

All (United States of America)

FULLY ONSITE 1701 Mercy Health Pl, Cincinnati, OH 45237 (NOT REMOTE)

Day & Night shifts available

Part Time and Full Time opportunities

12 hour shifts.

Primary Function/General Purpose of Position

The Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff, Virtual Safety Coordinator and the Operations Manager to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment. 

Essential Job Functions

• Provides continuous observation of assigned patients through a one-way camera and two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance 
• Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation  
• Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment 
• Seeks help as soon as possible when patient appears to pose a threat to self or others 
• Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety 
• Provides patients with explanations as needed, but does not counsel or provide opinions 
• Demonstrates efficiency in following documented workflows 
• Provides high level customer service to all patients, patient's family, visitors, bedside provider and employees 
• Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care 
• Uses professional communication, verbal and written, at all times  
• Participates in patient escalation discussions 
• Promotes safety and protects the dignity of the observed patient. 
• Communicates effectively with patients using a microphone and headset 
• Demonstrates efficiency in multi-tasking 
• Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs and huddles   
• Performs other duties, when there is a low volume of observable patients, under the direction of a nurse 

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support (required within 3 months of hire) 

Education

None Required

Work Experience

Patient care experience (preferred) 

Previous hospital environment experience (preferred) 

Skills

Communicate with hospital staff and respond quickly to patient behavioral changes 

Monitoring multiple patients at one time and remain alert at all times while on duty 

Function in stressful and emergency situations

Record & communicate patient status or behaviors 

Basic data analysis 

Ability to use discretion and courtesy when working with patients, visitors, and staff 

Basic computer operation skills and ability to learn new skills 

Microsoft windows

Multitasking

Prioritize multiple situations

​Attention to detail 

Critical thinking

Active listening

Follow procedures in emergency and high stress situations 

Take direction from staff and clinical/operational leadership 

Communication with family members 

Teamwork

Conflict resolution 

Relationship building 

HIPPA  

Medical Terminology

Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more