S&O Manager, Dasher & Logistics
DoorDashAbout the role
About the Team
The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy and a positive Consumer, Merchant and Dasher experience. We’re building the world’s leading last-mile logistics platform and we believe that in order to accomplish this we’ll need to disrupt ourselves a few times along the way! Our team owns initiatives that touch all parts of the Dasher & Logistics life cycle ranging from cost & quality, to Dasher pay, to Dasher retention, to order batching and beyond.
About the Role
Note: We currently have 2 open S&O Manager, Dasher & Logistics roles on the Restaurants Marketplace team.
In this role, you’ll help lead the 0-1 development of new business cases/products. You’ll set strategy for what bets we invest in, dive deep into the data to track and drive results, and work with a cross-functional team to take ideas from the drawing board to execution. Your responsibilities will include:
- Developing our strategy & go to market for new initiatives - finding ways to improve the business, drive growth, and improve quality while also finding opportunities to reinvest cost savings from our business
- Setting and owning business metrics and developing plans to improve performance
- Owning day to day execution on initiatives that enable us to achieve our vision and north stars
- Working cross-functionally with our Product, Engineering, Finance, Analytics, to improve our profitability, enable growth, and influence the progression of our business
You’re excited about this opportunity because you will…
- Strategize: You will develop the strategy to best serve our audiences through a period of growth
- Own: be directly responsible for our cost and quality metrics across a subset of our product offering and develop plans to improve performance
- Influence: Work cross-functionally with our Product, Engineering, Finance, Analytics, to improve our profitability, enable growth, and influence the progression of our business
- Implement – Lead the set up, execution and go-to-market of new product and operational initiatives to improve our fulfillment capabilities
We’re excited about you because…
- You have 5+ years of experience and have succeeded in high-growth teams (whether in tech, operations, strategy, consulting, banking, or a related experience)
- You want to affect change every day and can operate in energizing environments
- You have a talent for managing complex projects, driving high-level goals into measurable plans, and enjoy implementing processes at the lowest level of detail
- You love thinking about problems from a fundamentals approach, you translate strategic vision into measurable success metrics and applicable plans
- You seek exposure to different types of problems and want to try your hand at different sides of the business
- You back your decisions up with data and you're comfortable pulling SQL or modeling in Excel
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran st
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