Director Business Strategy - Chief of Staff - Office of Remediation

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

The Chief of Staff will be part of the Office of Remediation and report directly to the SVP that leads the Office of Remediation.

The Chief of Staff is an integrative role across the Office of Remediation and throughout Discover as a representative of the Office of Remediation. The Chief of Staff will oversee projects and initiatives as a delegate for the head of the Office of Remediation, manage stakeholder relationships, and maintain effective collaboration in the Office of Remediation.

Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.

Responsibilities:

• Assess upcoming Office of Remediation priorities, execution risks and problem solve to ensure office runs smoothly. Manage the Office of Remediation’s priorities, deadlines and calendar and provide coordination across the initiatives within the Office of Remediation’s portfolios

• Provide coordination of the Office of Remediation’s leadership team and the fostering of cohesion

• Serve as outwarding-facing representative for the  Office of Remediation, including on sensitive matters when needed.  Field and coordinate requests and reporting asks from other functions, and develop baseline content to respond

• Manage communications, including the development of baseline content from the Office of Remediation (including participation by  in townhalls)

• Serves as a thought partner in addressing critical issues within the business

• Manages team and provides oversight of the team responsibilities as well as development activities

• Assist in developing, updating and maintaining operating frameworks (for example, preparation of policies and procedures, articulating interaction models with business and control units, simplifying and streamlining routines) that support the running of the Office of Remediation and ensure that timelines for updates are met

• Prepare job requisitions and assist Head of the Office of Remediation with HR processes (such as goal setting)

• Contribute to new and ad hoc projects as as a leader, team member or solo contributor as needed.  Provide thought leadership, connective tissue and assist with requests and special projects across the Office of Remediation Pillars, including program management; effective challenge and review; and reporting and governance.  

• Manage budgeting process and financial forecasting for the Office of Remediation

• Provides logistical support and thought leadership for many of the activities intended to set strategic direction and maintain alignment within business unit.

• Manages and interprets Finance-provided data related to business unit performance or financial plan

Minimum qualifications:

• Bachelor's degree in Finance, Business, or Engineering

• 8+ years of experience in financial services, management consulting, or related experience

• 2+ years of people management, or related experience

In Lieu of Education:

• 15+ years  of financial services, management consulting, or related experience

Preferred qualifications:

• Master’s degree in Finance, Business, or Engineering

• 10+ years of experience in financial services, management consulting, or related experience

• Ability to work with senior stakeholders within and across functional units

• Demonstrated history of structuring and prioritizing  divisional initiatives and incorporating conceptual feedback from senior management and multiple points of feedback. Ability to understand the objective and create, communicate, and execute in ambiguous situations

• Demonstrated ability to structure information and develop materials (including excellent rendering skills in powerpoint and strong written synthesis skills) to communicate at the right level to different stakeholders

• Experience in the project management space, sequencing activities, streamlining ways of working, identifying execution risks and taking proactive steps to address and/or escalate risks

• Strong analytical thinking and ability to identify and synthesi