Clinical Quality Assurance Auditor

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

About the role

We are seeking a Clinical Quality Assurance Auditor who can adapt quickly to a rapidly evolving company. You will play an integral role in supporting the auditing program used to drive best-in-class quality mental health care and support for the Clinical Care organization at Two Chairs. Reporting to the Clinical Quality Assurance Manager, you will utilize audit result data to advocate for training needs, monitor internal/external compliance risks, and inform quality improvement.

You'll be responsible for: 

• Daily Chart Audits (80% of  FTE)
  • Perform daily audits for individual client charts 
  • Report on audit learnings and opportunities for improvement to the Sr. Quality Assurance Manager
• Continuous Improvement  (20% of FTE)
  • Monitor audit results and communicate observations/trends surrounding:
    • Care delivery/internal practices
    • Clinician and Clinical Manager/Director training support needs and effectiveness
• Collaborate in the development, implementation, and maintenance of the audit-specific data tools that capture and report results
• Support Quality Team in other initiatives
• Provide opportunities for QA program improvements based on audit trends
• Support the Quality/Compliance team on  internal process audits/external audit readiness as required by the quality and compliance programs at TC
  • Quarterly per internal audit schedule
  • Quarterly per payer requirements 
  • Ad-hoc due to trends observed across the organization

Core Areas of Responsibility

The QA auditors provide dedicated auditing support to the QA Program to ensure that: 

• High quality care is being provided to clients and lapses in quality are promptly addressed and documented 
• Clinician and Clinical Manager/Director training needs are monitored and advocated for based on audit trends
• Clinical Manager/Director are supported in the audit finding resolution process
• Compliance with external regulations, internal policies, and payer contractual requirements is monitored for adherence and/or risk(s) to adherence 
• Audit results are closely monitored and gaps are promptly identified as a means to continuously improve and scale the QA program
• Auditing models are developed as intended in collaboration with applicable cross-functional team
• Audit data is being accurately captured and reported on using applicable QA forms and data tools 

 

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Complete all assigned audits 
• Partner with other auditors to provide a detailed report on key findings outlining the effectiveness of current protocols/standards and opportunities for improvement, as applicable

 Where you’ll make an impact in the first year by:

• Providing robust monitoring and timely reporting of care delivery, compliance risks, internal process gaps, and training effectiveness
• Ensuring that internal practice standards are yielding expected results 
• Ensuring that clinician and Clinical Manager/Director training needs are closely monitored and advocated for

 You’ll be successful if you have:

• An active, fully independent behavioral health license such as LMFT, LPC, LCMHC, or LCSW (required