Clinical Supervisor of Ambulatory Care Services -RN V

The Lemuel Shattuck Hospital, operated by the Massachusetts Department of Public Health (DPH), is hiring a Clinical Supervisor of Ambulatory Care Services (Registered Nurse V). This leadership role oversees clinical and administrative operations across Primary Care and Specialty Clinics, Radiology Procedures, and the Employee Health Office. Serving patients from DPH, DOC, DMH, DDS, shelters, and the community, the Supervisor ensures efficient resource use and high-quality care. Responsibilities include overseeing clinical activities, ensuring care plans are implemented, and aligning nursing practices with hospital standards and regulatory requirements.

Hours: 8:30AM-5PM, Monday-Friday with Weekends Off

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Lead administrative and clinical operations for Primary Care, Specialty Clinics, Radiology Procedures, and the Employee Health Office.

• Ensure continuity of nursing care and regulatory compliance with TJC, CMS, and hospital standards.

• Promote quality improvement, performance evaluation, and staff development aligned with nursing theory and ACC philosophy.

• Supervise clinical staff, manage training, performance reviews, and disciplinary actions.

• Monitor medication variances and collaborate with Pharmacy on trend analysis.

• Maintain awareness of patient health status and communicate staffing needs to leadership.

• Oversee emergency preparedness, infection control, and safety initiatives.

• Respond to Code Blues and lead corrective action planning.

• Support clinical procedures, including IV management and bedside assistance.

• Oversee Employee Health Clinic operations and ensure compliance with assessments and follow-ups.

• Conduct incident investigations, root cause analyses, and statistical reporting.

• Collaborate on budget planning, equipment procurement, and clinic coverage.

• Ensure compliance with TB Prevention Program and other hospital-wide initiatives.

• Serve as a resource for staff, patients, families, and the community on hospital policies and care standards.

Required Qualifications:

• Strong leadership and supervisory skills, including planning, assigning, reviewing work, and managing disciplinary actions

• Proven ability to conduct nursing training and evaluate employee performance

• Excellent communication, report-writing, and staff motivation skills

• Familiarity with TJC/CMS standards and performance improvement practices

• Experience working with special populations, including individuals with physical, mental, or emotional challenges

• Understanding of custodial care for clients with sensory impairments

• Proficient in CPR and ACLS protocols

• Skilled in clinical assessment through observation, interviews, and record review

• Ability to provide culturally sens