Case Management Supervisor

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

Benefits
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The Case Management Supervisor will provide trauma-informed, guest-driven case management services to individuals experiencing homelessness at The Road Home crisis services and shelter program with the goal of helping them achieve stable housing solutions quickly and efficiently. The Case Management Supervisor will supervise a team of Case Managers through client interactions, administrative needs, and other duties, including but not limited to maintaining professional boundaries, emphasizing teamwork, and creating an environment that fosters growth. The services provided include identifying and engaging with individuals, connecting them with resources in the community that will aid in their transition into housing. The Case Management Supervisor will work within the shelter team to identify common barriers faced by individuals in shelter and help with establishing strategies and procedures for addressing needs on a shelter-wide scale.    


*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

*This is an in-person position.  
 

Location 
Connie Crosby Family Resource Center 

529 9th Ave, Midvale, UT 84047

Reports to 
Supportive Services Manager

Position Status 
Full-Time

Shift 
Monday – Friday, 40 hours/week

Grade and Starting Salary 
Grade 8/ $22.05/HR

FLSA Status
Non-Exempt

Essential Duties and Responsibilities 

1. Assisting our diverse population of guests on your set caseload to establish goals.  
2. Engaging with all guests to connect them with resources and housing options.  
3. Following agency guidelines to create healthy boundaries with guests.  
4. Daily collaboration with all departments promoting a healthy team environment.   
5. Seeking out, engaging, and networking with community partners to find housing options and additional resources.  
6. Attending daily open office hours as a team to interact and provide guests with resources to further their housing goals.   
7. Attending weekly team meetings and contributing to case conferencing conversations.  
8. Keeping accurate records, case management notes, and statistical data as required and participate in special projects as needed.  
9. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.  
10. Participate in emergency drills and environmental safety activities, as required. 
11. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for gue