Assistant Store Manager Retail Floor

**COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES! 

**MINIMUM STARTING SALARY $45,000., DEPENDENT UPON QUALIFICATIONS AND EXPERIENCE! 

PURPOSE OF THE ROLE:     

The Assistant Store Manager Retail Floor is a vital key leader within the store and may serve as the acting Store Manager when the Store Manager is not present.  They provide oversight for the full range of operational activities, resulting in positive experiences for both employees and customers as well as retail profitability – all in a manner consistent with our Mission and Values.  The Assistant Store Manager Retail Floor sets expectations for the proper execution of policies and procedures and responds as appropriate to employee performance.  Our culture assumes we can count on one another, engage with respect and professionalism in alignment with our core behaviors, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.  

KEY AREAS OF RESPONSIBILITY:

• Operational Oversight-
  • Promotes CommunityAid’s sales and marketing strategies, including sales floor layout, merchandising, procurement stocking, product quality and rag out.
  • Conducts daily floor walks, sharing insights with Store Management to ensure alignment.
  • Designs and implements seasonal store layout changes with the support of the Retail Floor Supervisor.
  • Ensures the sales floor presentation, including recovery and signage, adheres to standards.
  • Ensures the proper functioning of the dressing rooms, including recovery of items to the sales floor.
  • Oversees the timely delivery of product to the sales floor, ensuring operational efficiency and adherence to quality standards.
  • Communicates retail supply needs and provides feedback on the quality of product sent to the sales floor.
  • Takes responsibility for the overall function of the store when other store management is not present.
• Customer Service-
  • Oversees interactions on the sales floor to ensure and promote a consistent positive shopping experience and to deter theft.
  • Handles customer complaints promptly and professionally.
• Cash Handling-
  • Comprehends and adheres to cash handling and management procedures.
  • Supervises cash handling procedures, including counting cash drawers, reconciling transactions, making deposits, and conducting bank runs when serving as the Manager on Duty, while ensuring the security of the safe.
• Staffing, Employee Training and Development-
  • Oversees staff for the Retail Floor (Retail Floor Supervisor, Retail Floor Trainer, and Retail Associates).
  • Conducts weekly or as needed one-on-one meetings with the Retail Floor Supervisor, Retail Floor Trainer, and Associates.
  • Evaluates potential candidates for cultural alignment and position fit through phone interviews and on-site interviews.
  • Manages the selection and integration of new staff by adhering to company procedures.
  • Oversees Associate training:
    • Supports the Retail Floor Trainer in training new Associates on their roles, responsibilities, company policies, procedures and best practices, including cross-training in other departmen