Product Design Lead - Client Experience, Private Bank Digital, Vice President
JPMorgan Chase & Co.About the role
Are you ready to shape the future of private banking for US clients at the world’s premier global financial institution? We’re seeking an innovative Experience Design Vice President to lead the evolution of our US client-facing authenticated digital experience. In this influential role, you will be at the forefront of redefining how our clients interact with their finances, driving the creation of seamless, user-centric digital experiences that set new standards for the industry.
As a champion of experience design and a true player-coach, you’ll balance hands-on UX/UI design work with people management responsibilities. You’ll collaborate with talented business and tech partners, designers, content strategists and researchers, to deliver digital products and services that empower our clients and advisors. Your leadership and vision will be instrumental in crafting solutions that simplify complex financial journeys, strengthen client-advisor relationships, and deliver measurable impact.
If you are passionate about experience design, eager to lead transformative initiatives, and ready to make a lasting impact on the future of private banking, we invite you to join our global design team to help define the next era of digital client experiences.
Job Responsibilities
Lead the strategy, design, and delivery of the authenticated digital experience for US private banking clients, distilling complex financial challenges into simple, elegant solutions that empower clients and ensure every interaction is intuitive and user-centered
Actively execute UX/UI design work while managing and mentoring a small team of designers. Foster a culture of design excellence, collaboration, and continuous growth, driving performance, development, and a high standard of craft across the group.
Partner with multiple product managers and cross-functional teams, collaborating strategically to align design with business goals and deliver cohesive, high-impact solutions.
Present and articulate design decisions to senior stakeholders and leadership.
Set the bar for quality and consistency by advocating for user-centered design, accessibility, and inclusive practices, ensuring every product delivers exceptional value.
Champion the integration of AI and other emerging technologies and industry trends, keeping our products at the cutting edge of digital finance.
Required Qualifications, Skills, and Capabilities
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