Senior Impact Manager

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Position Overview

Senior Impact Managers (SIMs) lead and develop teams of full-time student success coaches as team of idealistic, emerging leaders and practitioners who provide holistic support to students, classrooms, and school communities. Reporting to an Impact Director and working primarily from partner school(s), IMs play a critical role in implementing City Year’s Whole School, Whole Child (WSWC) service model, mission, and practices. This position is responsible for three core areas of work: team development and experience, school partnerships, and City Year’s impact goals. Impact Managers support their teams through a challenging and rewarding year of service while helping create the conditions for student and school success.

The Senior Impact Manager will manage two school teams of 9-15 AmeriCorps Volunteers. The Impact Manager will work on-site at their designated school placement(s) with one office-based day during the week and select offsite locations and remote days as approved by their Impact Director.

Job Description

Minimum Qualifications

• Bachelor's degree in Education, Social Work, Urban Studies, Youth Work, or other related field preferred but experience in management, non-profits, community service and/or youth work is acceptable

• 2-5 years of experience in education or comparable experience

• At least 1 year of management experience with strong track record of results:

  • Setting high expectations and holding self and team accountable for performance goals

  • Developing diverse talent through performance plans, reviews and leadership opportunities

  • Using progress and outcome data to inform team management

• Authorized documentation to work in the United States of America 

• Criminal background history clearance to work with school-age children, depending on the position

Responsibilities

The Impact Manager will perform the following roles and responsibilities as described below:  

Team Management

• Lead, manage, and coach two teams of 18-25-year-olds completing a year of AmeriCorps service to achieve service impact with students and reach their leadership development potential

• Monitor performance through consistent check-ins, clear expectations, and timely feedback to address challenges, balancing accountability with the developmental needs of early-career adults.

• Serve as an effective talent developer and mentor student success coaches through career exploration and decision‑making, helping them clarify their post‑service goals and build skills and networks to pursue their next step.

• Ensure student success coaches successfully meet AmeriCorps service requirements, including service hours, documentation, and adherence to prohibited activities and program policies.

• Foster a positive, inclusive team culture that supports collaboration and belonging.

Service Delivery & Impact

• Lead teams in implementing City Year’s service model, including classroom support, individualized tutoring, schoolwide initiatives, extended learning time, and other supports aligned to school priorities.

• Coach team members to deliver differentiated tutoring and coaching for students in English-Language Arts, math, and interpersonal skills development.

• Use and interpret student- and program-level data to identify trends, guide coaching priorities, and inform decisions with school partners.

• Ensure accurate and timely collection and entry of service and student data.

School Partnership Management

• Serve as the primary liaison between City Year and the school, building strong relationships with principals, teachers, and staff to align service with school priorities and follow through on shared decisions.

• Participate in regular meetings with school leadership and partners to discuss progress, needs, and conditions for success.

Collaboration & Learning

• Collaborate effectively with teammates to achieve sitewide goals and foster an inclusive environment.

• Contribute to corps volunteer learning by leading or cofacilitating training sessions during start-of‑year onboarding and ongoing learning & development days.

• Reinforce centralized training t