Sr. Customer Service Rep.

Job Posting

We are dedicated to providing exceptional care to every patient, every time. 

 

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.  

 

Position Summary: 

Employee will be responsible for explaining billing statements in a clear patient-friendly manner and ensure patients understand, charges, insurance coverage and payment responsibilities.  Employee must be detailed oriented and able to manage multiple tasks while maintaining accuracy.  Must have the capacity to remain calm and composed in a high-pressure or emotionally challenged situations and be skilled in de-escalating and guiding conflicts and guiding patients toward resolution. Must be proficient in accurately documenting conversations and patient interactions with the hospital billing system to ensure records are clear and compliant with HIPAA and hospital standard.  Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.  

 

Education, Experience, & Licensing Requirements:   

Education: High School Diploma or equivalent is required. 

Experience: Medical Billing and terminology experience is preferred. 

 

Benefits for a Better You:  

• Day one benefits package 

• Pension Plan & 401K 

• Competitive compensation 

• FSA & HSA options 

• PTO programs available 

• Education Assistance 

 

 

Why You Belong Here:  

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.