IT Change Management Manager

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community?  Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York.  Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.  At Provident Bank, we are committed to enhancing our customer and employees’ experience. 

 

POSITION OVERVIEW:

The IT Change Management Manager will lead the management the lifecycle of enterprise IT changes. This individual will primarily be responsible for the overall quality of the IT Change Management process and create and implement IT Change Management standard and procedures that maximize organization resources and minimize obstacles, risks, and impact to business processes.  The Manager of IT Change Management is the main coordinator of the Change Management process and is the focal point for all changes to the production and disaster recovery systems. This individual must have a strong background in IT change management principles and the ability to drive change in a fast-paced environment.

 

KEY RESPONSIBILITIES:

• Develop, implement, and maintain IT Change Management standard and procedures to provide for a well-structured process across the Enterprise, ensuring alignment with ITIL best practices and organizational needs.
• Acts as the chair for the Change Advisory Board (CAB); includes the creation of the agendas, circulation of proposed change requests, and documentation of CAB meeting minutes and updates.
• Manages the prioritization and categorization of IT Change Management requests in coordination with EPMO.
• Oversee risk assessments for proposed changes and ensure proper testing and validation are conducted before implementation.
• Coordinate with business units, IT support, and other stakeholders to communicate upcoming changes, timelines, and expected impacts.  
• Identify, assess, and mitigate potential risks with proposed changes and anticipate resistance; develop specific plans to address or mitigate the issues.
• Conduct readiness assessments, evaluate results, and present findings to senior management regarding the status of change requests, incidents, and potential risks.
• Ensure changes comply with internal IT governance policies, standards, and external regulatory requirements.
• Continuously evaluate and enhance the IT change management process to improve efficiency, reduce costs, and minimize risks.
• Utilize the IT Change Management system to monitor, track and report changes to include report distribution and development of Change Management dashboards.
• Utilize the IT Change Management system to create a consolidated change schedule to include the identification and resolution of scheduling conflicts.
• Work with cross-functional teams to plan and schedule changes, minimizing disruption to business operations.
• Support the implementation of new initiatives, projects or operational changes sponsored by business units (internal and external facing)
• Involvement with development and testing enhancements in the ServiceNow IT Change Management module.
• Support other processes (Incident, Problem and Configuration) with respect to IT Change Management during projects, and service disruptions.
• Identify performance and resistance gaps, and work with interested parties to develop and execute
• Perform other related duties as required or assigned.

 

MINIMUM QUALIFICATIONS: