Senior Field Service Representative - EO/IR (Saudi Arabia)

Date Posted:

2025-03-20

Country:

United States of America

Location:

MA804: Marlborough, MA Building 4 1001 Boston Post Road Building 4, Marlborough, MA, 01752 USA

Position Role Type:

Onsite

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression.  We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat.  Our team solves tough, meaningful problems that create a safer, more secure world.

** Position contingent on contract award. **

Raytheon Product Support team is seeking Senior Field Service Representative(s) (Electrical-Optical/Infrared - EO/IR) to provide field service support to Collins Aerospace in support of the Saudi Arabia Military Light Armored Vehicle (LAV) Sustainment Maintenance, Repair, and Operations (MRO) program.

RAIVEN can identify objects optically and spectrally simultaneously in real-time — a single electro-optical / infrared, or EO/IR, system has never been able to do this before. RAIVEN's 'intelligent sensing' capability uses artificial intelligence, hyperspectral imaging, and light detection and ranging, or LiDAR, to enable operators to see up to five times farther and clearer than traditional optical imaging. This helps increase platform survivability and gives the warfighter decision advantage over peer threats.

In this role, you will support overall system functionality, including interpreting messages and fault codes, as well as troubleshooting. You will effectively engage with all aspects of the engineering and maintenance departments of the customer. This process involves gathering data (such as field reliability, operator usage, and maintenance records) to identify technical issues, perform analysis, coordinate special investigations, provide strong customer support/interface, and implement corrective actions.

This Unaccompanied position will be onsite in an undisclosed location in the Kingdom of Saudi Arabia for an international assignment with additional compensation.

Position will start in the US for 6 months and then deploy to location for long term assignment.

Employment is contingent upon meeting all medical requirements for overseas assignment including comprehensive post-offer medical examination.   

Special Work Conditions

• Ability to perform normal climbing and lifting associated with working around armor tracked vehicles

** Position contingent on contract award. **

What You Will Do

• Provide organizational and intermediate level maintenance and repair of the Improved Thermal Sight System (ITSS) and Modified Target Acquisition System (MITAS) Raytheon EO/IR systems.
• Provide on-site Engineering and Technical Assistance Services on a routine basis.
• Identify customers’ needs, clarify information, explain procedures, answer questions, research every issue and provide solutions and/or alternatives.
• Provide informal on-the-job training to Ministry of National Guard (MNG) and Saudi Arabia Military Industries (SAMI-AEC) personnel leading to 100% reliance on trained Saudi national personnel.
• Work with other engineering disciplines and subject matter experts to resolve issues.
• Document field issues and maintains records for later analysis.

Qualifications You Must Have

• Typically requires a Bachelor’s and a minimum of 5 years prior relevant experience, or an Advance Degree in a related field and a minimum of 3 years’ experience.
• Experience in working with Light Armor vehicles.
• Experience operating, troubleshooting and maintaining both the Improved Thermal Sight System (ITSS) and Modified Target Acquisition System (MITAS) EO/IR systems.
• Experience analyzing equipment failures to determine cause and perform corrective actions.
• Active and transferable U.S. government issued SECRET security clearance is required prior to start date. 
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Additional years of experience will be considered in lieu of a degree.
• Bachelors in electronics or related major preferred.
• Prior military service or work with military units.
• Experience working with foreign military.
• Excellent communication skills (i.e. experience presenting to internal & external customers utilizing PowerPoint or other presentation tools) particularly to foreign militaries through an interpreter.
• Excellent technical